Student Manager- Retail Venues

Illinois State University; Normal (IL); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

403(b) Plan

Job summary

Illinois State University is seeking a Student Manager- Retail Venues to oversee operations in our on-campus dining outlets, including Qdoba, Starbucks, McAlister's Deli, The Landing, and Timbers Grille. This role is open to current ISU student employees who have worked in Event Management, Dining and Hospitality for at least one semester.

You will lead teams, enforce EMDH policies, provide exceptional customer service, and ensure smooth daily service.

Qualifications

• Current ISU student employee with at least one semester in EMDH.
• Strong leadership and customer service abilities.
• Proven communication and teamwork skills.

Responsibilities

• Oversee daily operations at Qdoba, Starbucks, McAlister's Deli, The Landing, and Timbers Grille.
• Enforce EMDH policies and procedures.

Skills

Leadership

Management

Customer service

Communication

Teamwork

Interpersonal skills

Planning skills

Discretion

Adaptability

Friendliness

Willingness to learn

Enthusiasm

Job description

Title: Student Manager- Retail Venues

Employee Classification: Student Help Regular

Division Name: Student Affairs

Department: Event Management, Dining and Hospitality

Job Summary

This posting is for current Student Employees who have worked for Event Management, Dining, and Hospitality for at least one semester to apply to be Student Managers in the Retail locations. These locations include Qdoba, Starbucks, McAlister's Deli, The Landing, and Timbers Grille.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.

Pay Rate

$16.00/hour

Required Qualifications

• Understand EMDH mission, vision, and goals. Understand EMDH policies and procedures
• Willingness to enforce EMDH policies and procedures
• Respect and appreciation for all individuals
• Leadership and management skills
• Customer service skills
• Service-minded attitude
• Interpersonal skills
• Planning and organization skills
• Record keeping skills
• Strong communication skills
• Teamwork
• Discretion
• Enthusiasm
• Friendliness
• Adaptability
• Approachable
• Ability to learn

Work Hours

Varies

Functional Expectations

• Must be able to complete the following with or without a reasonable accommodation: Effectively communicate on a daily basis.

Proposed Starting Date

August 2026

Required Applicant Documents

Essay

Please Note

These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply".

Special Instructions for Applicants

Please respond to all three essay prompts below in a word document. Include your name at the top of the word document. Attach the word document to your application when you submit it.

1. Briefly describe your conduct, performance, and attendance at work. If you have received any type of infraction or write-up, please explain the situation.
2. Please provide an example of a time when you went above and beyond at work.
3. Briefly explain what separates you from other candidates (i.e., skills, impact, knowledge, or experience).

All candidates must take a paper handbook quiz and a paper sanitation quiz. These assessments are non-disqualifying, but will help us to determine your knowledge about these areas.

Contact Information for Applicants

Student Hiring Office:
[phone]
[e-mail]

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone]. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at [phone].