Dining Room -Server (MJSH)

InterContinental Hotels Group; Chicago (IL); On-site; USD 18,000 - 20,000; Full time

Job summary

InterContinental Hotels Group, at Michael Jordan Steak House, seeks a Restaurant Server to welcome guests, upsell items, and deliver impeccable service. You will communicate clearly with teammates, manage orders, and ensure bill accuracy in Micros while maintaining a clean, hospitable dining area.

The role requires a fluency in English, a high school diploma or equivalent, and TIPS certification. You may work nights, weekends, and holidays as needed, contributing to a safe, guest-focused

Qualifications

• Must be able to speak and understand English.
• High School diploma or equivalent.
• Food Hygiene awareness and basic training.
• Must be TIPS Certified prior to or after hire.
• Ability to communicate in English with guests.
• Ability to compute basic mathematical calculations.
• Legible written communication.

Responsibilities

• Serve food and beverage to guests in established service style and standard.
• Promote image of the restaurant with impeccable manners and tact.
• Maintain constant flow of communication with the team.
• Upsell specials, meals, and beverages to guests.
• Relay orders to kitchen following procedures.
• Monitor guests to fulfill additional requests.
• Keep station orderly with china, cutlery and condiments.
• Assist hostess with greeting and seating guests.
• Handle bills, cash procedures and Micros postings.
• Perform daily tasks and adhere to health and safety requirements.

Skills

English language

High school diploma

Food hygiene awareness

TIPS certified

Basic math

Written communication

Guest interaction

Flexibility

Education

High School diploma or equivalent

Food Hygiene certificate

Job description

Role Purpose

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

RELATIONSHIPS:

1. Reports directly to the Michael Jordan Steak House General Manager.
2. Co-operates & communicates with other employees
3. Interacts with guests as appropriate.

DUTIES AND RESPONSIBILITIES:

1. Serves food and beverage to guests in established service style and standard.
2. Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
3. Maintain constant flow of communication with and to the team.
4. Always recommends specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answers any questions.
5. Relays orders to kitchen following established procedures
6. Monitors guests to fulfill additional requests.
7. Maintains supplies of China, Cutlery and Condiments for side station; keeping station clean and orderly.
8. Assists Hostess in guests service greeting and seating
9. Communicates politely and display courtesy to guests.
10. Communicates to his/her manager any difficulties, guest comment and other relevant information
11. Sets and clears tables ensuring standards are met.
12. Folds linen napkins prior to and after each shift.
13. Collects Food & Beverage orders from the kitchen, returns used china, glass and silver to the dishwashing area.
14. Follows the procedures on Cash handling and Bill presentation; including audit and closing all bills correctly in Micros and depositing cashier envelop(s) to the Front Desk drop safe.
15. Prepares and presents Bills according to hotel standard, closing Bill immediately on computer.
16. Performs duties noted on the daily tasks & cleaning schedule
17. At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
18. Establishes and maintains effective employee working relationships
19. Attends and participates in daily briefings and other meetings as scheduled.
20. Attends and participates in training sessions as scheduled.
21. Implements the hotel and department regulations, policies and procedures including but not limited to:
    1. House Rules and Regulation
    2. Health and Safety
    3. Grooming
    4. Quality
    5. Service
    6. Hygiene and Cleanliness

Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS:

Essential:

• Must be able to speak and understand English
• High School diploma or equivalent
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guest.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.
• Must be TIPS Certified prior to or after hire

Desirable:

• Previous job related experience.
• Food Hygiene certificate.
• First aid awareness.
• Possess a friendly, upbeat & outgoing personality.

Essential Skills:

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow through.
• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
• Ability to work under pressure.
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team.
• Ability & willingness to perform job tasks according to established standards.
• Must be flexible and able to work nights, weekends, and/or holidays as required.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is 13.14 to $14.24. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.