Host

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account (FSA)

401(k) with company match

Discretionary quarterly bonus

Paid time off

Job summary

Wind Creek Chicago Southland in Illinois is seeking a Host to greet and seat guests in a friendly, professional manner and to serve as a concierge for VIP guests in the specialty dining operation.

You will manage the Reservation Book, answer calls, and maintain a warm phone presence while supporting the Dining Room team to ensure smooth service and guest satisfaction.

Qualifications

• High School diploma or GED required or in progress
• Must be 18 or older
• Ability to lift up to 25 lbs
• Able to work independently and as part of a team
• Able to work in a dynamic environment with varied hours
• Must have Illinois Gaming Act license or ability to obtain one
• Proven English communication skills, verbal and written

Responsibilities

• Greet and seat guests in a friendly, professional manner
• Manage the reservation book and confirm bookings
• Answer phones and greet guests at the entrance
• Maintain a warm, inviting phone demeanor
• Assist in serving beverages and food as needed (21+ required)
• Support dining room team to ensure smooth service
• Keep menus clean and in good condition
• Perform other duties as assigned

Skills

Guest greeting

Guest seating

Reservation management

Phone etiquette

Teamwork

English communication

Flexibility

Education

High School diploma or GED

18+ age requirement

Tools

ServeSafe Sanitation

BASSET training

Responsible Vendor Alcohol Service

Job description

Description

Job Overview

The Host is responsible for greeting and seating guests in a friendly professional manner. One may also serve as a concierge for VIP guests in the specialty dining operation.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Completes all pre-, running, and post-shift side-work as directed by the manager or supervisor
• Keeps work area neat, clean, and free of safety hazards
• Manages the Reservation Book and calls guests to confirm restaurant reservations
• Answers phones and maintains a professional presence at the restaurant entrance at all times
• Maintains a warm and inviting phone demeanor at all times
• Knows the menu offerings and hours/days of operations
• Greets and welcomes guests in a friendly and professional manner
• Manages the waiting guests and encourages guests to wait in the Lounge area
• Seat guests gracefully and efficiently; Genuinely thank the guests as they leave the restaurant
• Assists other team members in clearing, cleaning, and resetting tables
• Communicate with the Dining Room team to ensure effective meal service and transition times for guests to ensure guest satisfaction
• Cheerfully accommodates the needs and requests of any guest
• Assists in the service of beverages, and food as requested. Must be twenty-one (21) years of age to serve alcoholic beverages
• Keep all menus clean and in good condition
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and complete a GED program within 6 months from start date as a condition of continued employment
• Must be eighteen (18) years of age or older
• Must be able to lift and carry up to 25 lbs
• Must be able to work independently and as part of a team
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment.
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully pass a job interview, including a guest service audition
• Must complete Responsible Vendor Alcoholic Beverage Service and BASSET training
• Must complete ServeSafe Sanitation training
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation $15.00–$20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.

Source: Hospitality Online