Dining Room Manager

Western Racquet Club; Elm Grove (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Western Racquet Club is looking for a Dining Room Manager to lead our dining team and ensure exceptional member experiences. The role involves managing daily operations, staff oversight, and collaboration with kitchen and events to uphold high service standards. Applicants should have a strong background in hospitality leadership and a positive demeanor, available for flexible scheduling including weekends and holidays.

Benefits

Free shift meals

Free on-site parking

Holiday bonus

Food & beverage education and tastings

Staff outings and appreciation events

401(k) with company match

Health, dental, and vision insurance

Life and disability insurance

Paid time off and holiday pay

Employee referral program

Qualifications

• Minimum 3–5 years of front-of-house management in a private club or upscale dining.
• Strong leadership and communication skills essential.
• Understanding of fine dining service standards.

Responsibilities

• Oversee daily dining room operations including special events.
• Hire and train front-of-house staff.
• Coordinate with kitchen and bar to ensure quality service.

Skills

Leadership

Team-building

Communication

Customer Service

Education

Hospitality degree or coursework

Wisconsin Food Safety Certification

Job description

Dining Room Manager
Western Racquet Club | Elm Grove, WI
Salary: Commensurate with experience
Status: Full-Time (35+ hours/week)

About Western Racquet Club:

Western Racquet Club is a family-friendly private country club proudly serving the Elm Grove–Brookfield community. Our club features premier indoor and outdoor tennis facilities—some of the finest in the Midwest—along with an outdoor swimming pool, snack shop, and exceptional indoor and outdoor dining options.

At Western Racquet Club, we strive to do everything with professionalism and pride, with the goal of exceeding expectations. Come be a part of our mission and join our amazing team today!

Position Overview:

We are looking for an experienced, service-driven Dining Room Manager to lead our front-of-house dining team and uphold the highest standards of hospitality and member satisfaction. This individual will be responsible for the day-to-day operations of the dining room, overseeing service staff, and collaborating closely with the kitchen, events, and banquet teams to ensure seamless, memorable experiences for our members and guests.

The ideal candidate has a proven background in hospitality leadership, excels in high-touch service environments, and can build strong, positive relationships with staff and club members alike.

Key Responsibilities:

• Oversee all daily dining room operations, including lunch, dinner, and special events.
• Hire, train, supervise, and evaluate front-of-house staff (servers, hosts, runners, etc.)
• Maintain a clean, professional, and welcoming dining environment at all times
• Manage floor presence, greet and engage with members, and monitor service flow.
• Create and manage staff schedules to ensure adequate coverage.
• Coordinate closely with the kitchen and bar to ensure efficient and accurate service.
• Monitor inventory of service-related supplies and manage purchasing as needed.
• Uphold and enforce all club policies, including dress code, member preferences, and service standards.
• Address and resolve member or guest concerns with professionalism and tact.
• Host pre-shift meetings to communicate service goals, menu updates, or changes.
• Actively participate in event planning and execution as needed.
• Collaborate with the F&B team on wine pairings, cocktail specials, and seasonal offerings.
• Maintain POS systems, reservation platforms, and dining floor plans.
• Serve as Manager on Duty during evenings, weekends, and special events.
  
  

Qualifications:

• Minimum 3–5 years of front-of-house management experience in a private club or upscale dining setting.
• Strong leadership, team-building, and communication skills.
• Positive, professional attitude with a hands-on approach to service.
• Availability to work a flexible schedule including evenings, weekends, and holidays.
• Thorough understanding of fine dining service standards, etiquette, and member service culture.
• Comfortable using reservation systems and POS technology.
• Ability to lift up to 40 lbs and stand/walk for extended periods.
• Wisconsin Food Safety Certification (or ability to obtain) preferred.
• Hospitality degree or coursework is a plus.
  
  

Perks & Benefits:

• Free shift meals.
• Free on-site parking.
• Holiday bonus.
• Food & beverage education and tastings.
• Staff outings and appreciation events.
• 401(k) with company match.
• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off and holiday pay.
• Employee referral program.
  
  

Join Our Team!

If you're passionate about hospitality, take pride in leadership, and are ready to grow your career in a vibrant private club environment, we want to hear from you!