Dining Room Lead — Upscale Service & Guest Experience

Blackberry Mountain; Walland (TN); On-site; USD 52,000 - 75,000; Full time

Job summary

Blackberry Mountain in Walland, TN is seeking an Assistant Dining Room Manager to oversee front-of-house operations across dinner, bar services, events, and coffee stations. You will lead the dining team, ensure service standards, and coordinate room setups, seating, and guest communications.

The role requires 2-3 years of supervisory experience in upscale dining, wine knowledge, and strong computer skills.

Qualifications

• 2-3 years of supervisory experience in upscale dining.
• Knowledge of wine and spirits.
• Proficient with word processing, spreadsheets, and property management systems.
• High school diploma or equivalent required.

Responsibilities

• Manage front-of-house dining room operations including openings and closures.
• Coordinate staff schedules and daily needs of both shifts.
• Oversee room set-ups, floor charts, and inventory/purchasing needs.
• Support wine program and maintain service standards.
• Attend weekly team meetings and All Manager Meetings.
• Maintain guest seating plans and guest communications.
• Ensure compliance with company policies and attendance.

Skills

Verbal communication

Active listening

Guest communication

Education

High school diploma or equivalent

2-3 years’ supervisory experience in upscale dining

Wine knowledge

Computer experience (word processing, spreadsheets, PMS)

Tools

MS Office

Property management systems

Job description

Blackberry Mountain in Walland, TN is seeking an Assistant Dining Room Manager to oversee front-of-house operations across dinner, bar services, events, and coffee stations. You will lead the dining team, ensure service standards, and coordinate room setups, seating, and guest communications.

The role requires 2-3 years of supervisory experience in upscale dining, wine knowledge, and strong computer skills.