Dining Room Lead — Guest Experience Captain

StoryPoint Group; Canton (OH); On-site; USD 24,000 - 36,000; Full time

Job summary

CommonSail Investment Group is seeking a Lead Server to supervise Front of House operations and maintain high production, productivity, quality, and customer service standards in our dining rooms.

Responsibilities include staffing, scheduling, greeting guests, and coordinating service to deliver an exceptional dining experience for residents and guests. Join a team that values accountability and guest satisfaction.

Qualifications

• Ability to read and interpret safety rules and operating procedures.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups.

Responsibilities

• Staffing: interviewing, hiring, training, coaching, scheduling.
• Schedule dining reservations and arrange parties.
• Greets guests, escorts to tables, and provides menus.
• Handle and fix complaints to ensure great dining experience.
• Assigns tasks and coordinates dining room activities for prompt service.
• Inspect dining room stations for neatness and cleanliness.
• Inventory table linens and dining supplies.
• Work toward continual improvement of the organization.

Skills

Reading documents

Report writing

Public speaking

Good judgment

High energy

Quality focus

Job description

CommonSail Investment Group is seeking a Lead Server to supervise Front of House operations and maintain high production, productivity, quality, and customer service standards in our dining rooms.

Responsibilities include staffing, scheduling, greeting guests, and coordinating service to deliver an exceptional dining experience for residents and guests. Join a team that values accountability and guest satisfaction.