Dining Room Floor Manager — Service & Operations Lead

JOE'S STONE CRAB; Miami Beach (FL); Vor Ort; USD 75.000 - 85.000; Vollzeit

Zusammenfassung

Joe's Stone Crab in Miami Beach, FL is seeking a Dining Room Floor Manager to oversee daily floor operations, supervise dining room staff, and ensure exceptional service standards that elevate guest satisfaction.

You will coordinate between kitchen and front-of-house teams, manage schedules, uphold health and safety regulations, and drive operational efficiency in a landmark hospitality venue.

Qualifikationen

• High school diploma or equivalent.
• Minimum of 2 years' experience in a management role within hospitality (Hotels or Restaurants).
• Strong knowledge of food safety and sanitation regulations.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours including evenings, weekends, and holidays.

Aufgaben

• Supervise and coordinate dining room staff to ensure efficient and courteous service.
• Manage schedules, assignments, and breaks to maintain optimal floor coverage.
• Monitor guest satisfaction and address complaints promptly and effectively.
• Collaborate with kitchen and bar teams to ensure smooth communication and timely order fulfillment.
• Enforce health, safety, and sanitation standards throughout the dining area.
• Train new employees and provide ongoing coaching to enhance team performance.
• Conduct regular inspections of the dining area to maintain cleanliness and organization.
• Assist in inventory management and ordering of dining room supplies as needed.
• Prepare reports on daily operations, staff performance, and guest feedback for senior management.

Kenntnisse

Leadership

Communication

Interpersonal skills

Food safety knowledge

Flexibility

Ausbildung

High school diploma

Associate's or Bachelor's in Hospitality Management

Tools

POS systems

Scheduling software

Jobbeschreibung

Joe's Stone Crab in Miami Beach, FL is seeking a Dining Room Floor Manager to oversee daily floor operations, supervise dining room staff, and ensure exceptional service standards that elevate guest satisfaction.

You will coordinate between kitchen and front-of-house teams, manage schedules, uphold health and safety regulations, and drive operational efficiency in a landmark hospitality venue.