Dining Room Attendant PM

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Hotels & Resorts’ Reef 76 Kitchen & Bar in Fort Lauderdale is seeking a Service Support Attendant to deliver quick, professional guest service across bar, dining room, and service areas.

You’ll assist with setup/breakdown, maintain clean work areas, stock stations, support bartenders and servers, and help ensure timely food delivery while upholding Omni standards. This role requires clear English, strong customer service, and flexibility for varied shifts, including weekends.

Qualifications

• Minimum one year experience in a food runner, dining or service support role.
• Ability to communicate clearly in English with guests, management and coworkers.
• Strong customer service, problem-solving and service recovery skills.
• Ability to stay calm and organized in high-volume environments.
• Flexibility to work varied shifts including weekends and holidays.

Responsibilities

• Provides guest service support across food and beverage outlets as needed.
• Assists with bar, dining room, and service area setup, opening, closing and breakdown.
• Maintains clean, organized and safe work areas during service.
• Stocks bar and service stations to par levels with glassware and supplies.
• Delivers food to correct tables and checks guest satisfaction during service.
• Supports bartenders and servers by responding to operational needs.
• Greets guests courteously and maintains efficient service flow.
• Cleans and sanitizes tables and service areas before, during and after service.

Skills

Customer service

English communication

Tools

POS terminals

Job description

JOB PURPOSE: The Service Support Attendant is responsible for maintaining the highest standards of guest satisfaction by providing quick, efficient, and professional support at Reef 76 Kitchen & Bar, a vibrant dining destination that brings Sunshine State flavors together with Caribbean flair and cultural influences. This role supports the bar, dining room, and service teams to ensure smooth Food & Beverage operations while delivering an exceptional guest experience in accordance with Omni standards.

Essential duties include, but are not limited to:

• Provides guest service support across food and beverage outlets, as assigned based on business needs
• Assists with bar, dining room, and service area setup, opening, closing, and breakdown
• Maintains clean, organized, and safe work areas throughout service periods
• Stocks bar and service stations to established par levels, including glassware, beverages, and supplies
• Maintains clean glassware, service ware, and equipment as needed
• Supports bartenders and servers by responding promptly to operational and service needs
• Greets guests courteously and supports overall guest service flow
• Delivers food to correct tables in accordance with tickets, floor plans, and seat numbers
• Verifies guest satisfaction during food delivery and communicates service needs to servers or management
• Clears, cleans, and sanitizes tables and service areas before, during, and after service
• Maintains awareness of menu offerings, service times, and general floor layouts
• Ensures work areas remain free of hazards, standing water, debris, or obstructions
• Demonstrates the ability to think clearly, remain focused, and make sound decisions in a fast-paced environment
• Performs assigned duties with minimal supervision while maintaining professionalism
• Duties, responsibilities, and work locations may change or be assigned at any time based on business needs.
• Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned

Qualifications

• Minimum one (1) year experience as a food runner, dining room attendant, barback, or similar food and beverage support role preferred
• Other relevant hotel or food and beverage experience will be considered
• Ability to communicate clearly and professionally in English with guests, management, and co-workers
• Strong customer service, service recovery, and problem-solving skills
• Ability to remain calm, professional, and organized in high-volume and high-pressure environments
• Ability to work cohesively with team members across departments
• Ability to prioritize tasks and respond to guest and operational needs efficiently
• Must be able to work a variety of shifts, including weekends and holidays

Work Environment & Physical Requirements

• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
• Ability to stand and walk for extended periods, including entire work shifts
• Requires repetitive motion involving hands, arms, and legs
• Work may be performed in indoor and outdoor environments

Tools & Equipment

• Serving trays, tray jacks
• Flatware, glassware, service equipment
• POS terminals

Additional Responsibilities

• Performs other duties as assigned