Dining Operations Manager

Asbury Communities, Inc.; Gaithersburg (MD); On-site; USD 87,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K with match

PTO and paid holidays

Job summary

Asbury Methodist Village in Montgomery County, MD, is seeking an Operations Manager to oversee the daily dining services and ensure exceptional resident satisfaction while maintaining financial efficiency. You will lead the dining manager and culinary team, manage multiple venues, and drive safety, sanitation, and regulatory compliance.

The role emphasizes staff development, budget control, and a collaborative dining experience for residents.

Qualifications

• Bachelor’s degree or equivalent experience.
• Certified Food Manager certification required.
• Certified Dietary Manager certification preferred.
• Minimum 5 years in progressive food service or dining operations management.
• Experience overseeing multiple dining venues or complex food service operations preferred.
• Strong knowledge of labor management, budgeting, financial reporting, and operational controls.

Responsibilities

• Oversee daily dining operations and ensure resident satisfaction.
• Manage dining manager, chefs, and hourly staff.
• Ensure safety, sanitation, and regulatory compliance.
• Lead scheduling, payroll, and staffing to ensure coverage.
• Monitor budgets and control costs.
• Coordinate with culinary leadership for menu execution.
• Engage with residents to understand dining preferences and address concerns.

Skills

Leadership

Labor management

Budgeting

Financial reporting

Operational controls

Guest satisfaction

Education

Bachelor’s degree or equivalent experience

Certified Food Manager certification

Certified Dietary Manager certification

Tools

Budgeting systems

Inventory management software

Job description

Company Description

Today is a new day. At Asbury we’re filling it with more laughter, more possibilities, more ways to give back, all backed by support for whatever life brings your way. We are an organization with a mindset to help others, a place where seniors continue to teach, learn, and grow, a certified Great Place to Work where you can build a purposeful career. Let’s do all the good we can in this world - together.

Asbury Methodist Village, a part of Asbury Communities, Inc., the 14th-largest, not-for-profit continuing care retirement community system in the United States as ranked by LeadingAge Ziegler. It’s a welcoming environment unmatched in other continuing care retirement communities (CCRCs) in Maryland. In addition, Asbury Methodist Village is proud to hold EAGLE accreditation from the United Methodist Association of Health & Welfare Ministries.

Come join our team that continues the legacy of serving the seniors of Montgomery County, MD and surrounding communities.

Schedule And Compensation

• Full Time, 40 hours weekly
• Monday - Friday, 8:30am-5pm
• Occasional weekends and holidays, required.
• $87,000 - $90,700 annual salary

Job Description

The Operations Manager oversees the daily operations of dining services, ensuring high-quality food service and resident satisfaction while maintaining financial and operational efficiency. This role manages the dining manager, including chefs and hourly team members, and ensures compliance with safety, sanitation, and regulatory standards. The Operations Manager fosters a collaborative environment, supports professional development, and works to enhance the overall dining experience.

• Daily Operations and Service Excellence
• Manage multiple food service operations to maintain high standards in food preparation, presentation, and service.
• Oversee daily front of house and back of house operations across assigned dining venues.
• Ensure consistent food quality, presentation, temperature, and timely service.
• Address resident concerns promptly and professionally, documenting resolutions and follow-up.
• Coordinate with culinary leadership to ensure menu execution and service consistency.
• Leadership and Associate Development
• Provide direct supervision, coaching, and performance management for dining room managers, supervisors, and associates.
• Conduct regular leadership meetings, associate check-ins, and performance evaluations.
• Ensure new associates receive appropriate onboarding, orientation, and job-specific training.
• Oversee scheduling, payroll functions, and staffing to ensure appropriate coverage and efficient operation.
• Financial Management and Budget Accountability
• Manage operational expenses in accordance with approved budgets.
• Monitor labor productivity, scheduling efficiency, overtime, and staffing levels.
• Partner with culinary leadership to control food costs, waste, and inventory.
• Review financial reports, identify unfavorable variances, and implement corrective action plans.
• Food Safety, Sanitation, and Compliance
• Ensure compliance with food safety regulations, sanitation requirements, and organizational policies.
• Complete required weekly safety inspections, observations, and operational audits.
• Ensure corrective actions are documented and completed within established deadlines.
• Maintain readiness for regulatory inspections and internal audits.
• Resident Engagement and Continuous Improvement
• Plan and coordinate catering services, special events, and other dining-related activities.
• Actively engage with residents to understand their dining preferences and address concerns promptly.
• Participate in resident meetings and service improvement initiatives.

Qualifications

• Bachelor’s degree or equivalent experience
• Certified Dietary Manager certification preferred.
• Certified Food Manager certification required.
• Minimum 5 years of progressive food service, hospitality, or dining operations management experience.
• Experience overseeing multiple dining venues or complex food service operations preferred.
• Demonstrated knowledge of labor management, budgeting, financial reporting, and operational controls.

Additional Information

• medical, dental, and vision coverage; 401K with match; PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.