Dining Hall Operations Supervisor

UMass Amherst; Amherst (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

UMass Amherst Dining Hall Supervisor for Catering oversees the setup of dining rooms and serving areas, assists in serving and delivers meals, and trains student staff to ensure top service.

The role includes supervising staff at catered events, maintaining records, and coordinating with clients to meet or exceed expectations. Onsite schedule is 6:00am–2:00pm, with an essential personnel designation.

Qualifications

• Two or more years in a food service supervisory role.
• Experience in catering, hotel, restaurant, cafeteria, or retail operations.
• Valid Class D Driver's license.
• Knowledge of sanitation procedures and food service equipment.
• Ability to supervise staff and maintain records.

Responsibilities

• Uses manual and mechanical food service equipment to supply product for customers.
• Trains and supervises student employees in the assigned work area.
• Assist in resolving customer complaints by providing substitute service or product.
• Set up and adjust dining rooms and serving areas to meet standards and business needs.
• Supervise staff during catered events to ensure high-quality service and presentation.
• Coordinate event details with clients and develop plans to meet expectations.
• Use banquet event order forms to coordinate food and beverage services for events.
• Supervise cleaning of equipment and dining areas to maintain sanitation standards.
• Wrap, cover, and store leftovers per policy to prevent spoilage.
• Serve food and beverages at special events and banquets as required.
• Cut or plate foods according to portion control and sanitation standards.
• Assist supervision of student employees in general duties for catered functions.
• Maintain high sanitation and safety standards in all catering areas.
• Deliver, set up, and supervise events for clients.

Skills

Supervisory experience

Food service knowledge

Record keeping

Customer service

Oral and written instructions

Education

Diploma in culinary arts or related

Job description

UMass Amherst Dining Hall Supervisor for Catering oversees the setup of dining rooms and serving areas, assists in serving and delivers meals, and trains student staff to ensure top service.

The role includes supervising staff at catered events, maintaining records, and coordinating with clients to meet or exceed expectations. Onsite schedule is 6:00am–2:00pm, with an essential personnel designation.