Dining Hall Supervisor U of M

University of Massachusetts Amherst; Amherst (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

University of Massachusetts Amherst is seeking a Dining Hall Supervisor for Catering Food, based in Amherst. The role oversees dining room setup, serving operations, and staff supervision for events and daily service, ensuring quality and customer satisfaction.

The position requires supervisory experience in food service, a valid Class D driver’s license, and knowledge of sanitation standards. This on-site role is full-time, with early morning hours as listed, and involves coordinating with

Qualifications

• Two years of experience in a food service supervisory capacity.
• At least one year in catering/hotel/restaurant/cafeteria/retail; a diploma may substitute for the required experience.
• Valid Class D Driver’s license.
• Knowledge of food handling, sanitation procedures and equipment used in catered functions.
• Ability to supervise employees and provide clear instructions.

Responsibilities

• Supervises and trains student employees in the dining operations and catering support.
• Sets up dining rooms and serving areas to department standards and business needs.
• Assists in serving food and beverages at events and banquets; coordinates with clients.
• Maintains cleanliness and sanitation of food service areas and equipment.
• Operates vehicles to move goods for events on and off campus.

Skills

Food service supervision

Supervise employees

Oral and written communication

Record keeping

Customer service

Education

Diploma or certification in culinary arts (substitution for experience)

Job description

Title: Dining Hall Supervisor U of M

Executive Area: Administration and Finance

College/School/MBU: Auxiliary Enterprises

Department: Catering Food

Work Location: Amherst

Schedule: Full Time

Work Arrangement: Onsite

Job Summary

The Dining Hall Supervisor for Catering supervises and participates in the set-up of dining rooms and serving areas; assists in the serving of food and beverage; delivers and services coffee breaks and meals; supervises personnel assigned to the function; assists with maintaining records; trains and supervises student employees.

Essential Functions

• Uses manual and mechanical food service equipment to supply product for the consumption of customers including coffee machines, heat lamps, Cres Cors, etc.
• Trains and supervises student employees in the assigned work area. May assist in the evaluation and scheduling of employees.
• Assists in the resolution of customer complaints by providing substitute, additional service, or product to maintain good customer relations.
• Sets up and adjusts dining rooms and serving areas to ensure compliance with department standards, customer specifications, and business requirements.
• Supervises staff during all aspects of catered events to ensure high-quality service standards and presentation are met.
• Checks in with client at the time of the event to coordinate event-specific details and special requests and develop a plan to fulfill or exceed the client’s expectations.
• Uses banquet event order forms to coordinate food and beverage services for scheduled events.
• Supervises and assists in cleaning food service equipment, dining areas, and food preparation areas to maintain standards for cleanliness and sanitation.
• Wraps, covers, and stores leftover foods according to department policy to eliminate spoilage and waste.
• Serves food and beverages at special events and banquets to meet business requirements.
• Cuts or plates foods following department standards for portion control and sanitation.
• Assists in supervision of student employees performing general food service duties in support of catered functions.
• Maintain high sanitation and safety standards in all catering storage rooms and other catering areas.
• Delivers, sets up, and supervises events for clients and ensures the events are executed well.
• Operates motor vehicles including light vehicles and trucks to move goods to and from the kitchen and other locations on and off campus.
• Maintains delivery vehicles ensuring cleanliness, regular preventative maintenance, and fueling is completed accurately.
• Manages packing lists for events, loads carts with items from pack out room, and supervises the restocking and distribution of the items.

Other Functions

Performs other duties as assigned.

Minimum Qualifications

• Two (2) years of experience in a food service supervisory capacity.
• At least one (1) year of food service experience in a catering, hotel, restaurant, cafeteria, or retail operation. A diploma or certification from a trade or vocational school with a major in culinary arts may be substituted for the required experience.
• Valid Class D Driver’s license.
• Working knowledge of methods, materials, tools, and equipment normally used in food handling and storage.
• Working knowledge of food service sanitation procedures.
• Working knowledge of food service equipment used in catered functions.
• Ability to supervise employees.
• Ability to provide oral and written instructions in a precise and understandable manner.
• Ability to maintain accurate records and make lists.

Additional Details

This position is designated as essential personnel.

This position is subject to final budgetary and administrative approval.

Working Conditions

Work is performed in custodial or dining service environments, and entails prolonged standing, carrying loads, and use of cleaning chemicals or food service equipment.

Work Schedule and Work Arrangement

6:00am-2:00pm Monday-Friday

Salary Information

Pay Grade: AFSCME Grade 12

Click here to view the Classified Step Scale

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.