Dining Experience Lead — Guest Satisfaction & Sales

Mitsukoshi USA; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Mitsukoshi USA is seeking a Restaurant Supervisor to lead front-of-house operations and ensure exceptional OMOTENASHI service. The role focuses on achieving sales goals, maintaining menu knowledge, and coaching staff to deliver a superior dining experience.

The ideal candidate has 2 years in a restaurant, 1–2 years in supervision, and may hold a ServSafe certificate. Bi-lingual and knowledge of Japanese cuisine are a plus, with English as the primary communication language.

Qualifications

• Two years of experience in a restaurant business.
• One to two years of supervisory experience.

Responsibilities

• Sell menus and provide OMOTENASHI service to guests.
• Meet or exceed sales goals set by management.
• Maintain complete knowledge of menus and provide guidance on sales tactics.
• Supervise staff to ensure dining experience meets standards.
• Manage HACCP compliance and cleanliness as per standards.
• Prepare timely and accurate reports for management.

Skills

Analytical thinking

Attention to detail

Communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Mitsukoshi USA is seeking a Restaurant Supervisor to lead front-of-house operations and ensure exceptional OMOTENASHI service. The role focuses on achieving sales goals, maintaining menu knowledge, and coaching staff to deliver a superior dining experience.

The ideal candidate has 2 years in a restaurant, 1–2 years in supervision, and may hold a ServSafe certificate. Bi-lingual and knowledge of Japanese cuisine are a plus, with English as the primary communication language.