Dining Assistant Manager

Ohio State University; United States; On-site; USD 2,411,000 - 3,149,000; Full time

Job summary

The Ohio State University is seeking a Dining Assistant Manager in the Student Life | Dining Services division. You will assist in managing a university dining unit serving about 2,500 people daily, supervising 10–15 full-time staff and up to 300 student employees.

This role covers diverse dining formats, oversees food production, procurement, inventories, and ensures service standards. Weekend/evening shifts and holidays may be required to meet business needs.

Qualifications

• High school diploma or GED plus 4 years relevant experience.
• 1-3 years experience in food service management or related field.
• excellent customer service skills
• ability to read and interpret documents such as receipts, safety rules, operating instructions and procedure manuals
• ability to write routine reports and correspondence
• ability to regularly lift and/or move up to 20 pounds and frequently lift and/or move up to 50 pounds
• successful completion of a background check

Responsibilities

• The Assistant Dining Manager assists in the management of a university dining unit.
• The unit may have multiple service styles including traditional cafeteria, grab and go service, retail, or c-store.
• The operation serves approximately 2,500 students, staff and guests each day; supervises as many as 10-15 full-time regular employees and up to 300 part-time student employees in a diverse organization; manages production and service of food to students, staff, guests, and special groups; manages procurement and inventory of food and related goods.
• Supervises service and customer relations; responsible for meals served per standards; performance management and supervision of employees; supervises quality and quantity of food; orders product; takes inventories; supervises inspection of incoming food and supplies; orients, trains and coaches all employees in all aspects of facility operations; supervises staff according to customer service standards; manages student managers and student personnel program; works weekends, varying hours, special events, and holidays as needed.

Skills

Excellent customer service

Ability to read and interpret docs

Ability to write routine reports

Lifting up to 50 pounds

Background check clearance

Education

High School Diploma or GED

Associate's degree in hospitality management or related field

Tools

ServSafe sanitation guidelines

Job description

Job Title & Department

Dining Assistant Manager Department: Student Life | Dining Services

Job Responsibilities

The Assistant Dining Manager assists in the management of a university dining unit. The unit may have multiple styles of service including traditional cafeteria, grab and go service, retail, or c-store. The operation serves approximately 2,500 students, staff and guests each day; supervises as many as 10-15 full-time regular employees and up to 300 part-time student employees in a diversity-valued organization; manages the production and service of food to students, staff, guests, and special groups and in addition manages the procurement and inventory of food and related goods; supervises service and customer relations; responsible for meals being served in accordance with prescribed standards; responsible for overall performance management and supervision of employees; supervises the quality and quantity of food items produced; orders product; takes inventories; supervises inspection of incoming food and supplies; orients, trains and coaches all employees in all aspects of facility operations; supervises all staff according to prescribed customer service standards ensuring prompt, effective and courteous customer service for all guests; manages the student managers and the student personnel program; works weekends, various hours, special events, and holidays as business need dictates.

Minimum Education

High School Diploma or GED

Qualifications Required

• High school diploma or GED plus 4 years relevant experience
• 1-3 years experience in food service management or related field
• excellent customer service skills
• ability to read and interpret documents such as receipts, safety rules, operating instructions and procedure manuals
• ability to write routine reports and correspondence
• ability to regularly lift and/or move up to 20 pounds and frequently lift and/or move up to 50 pounds
• successful completion of a background check

Desired Qualifications

• Associate's degree in hospitality management or related field
• 6 years relevant experience
• knowledge of ServSafe Sanitation guidelines or similar food handler program
• experience working with HACCP principles
• excellent verbal and written communication skills
• experience managing Classified Civil Service, bargaining union member employees, and student staff
• knowledge of computerized ordering systems
• ability to speak effectively before groups of customers or employees of the organization

Additional Information

The Ohio State University’s Student Life Dining Services is a premier campus dining department dedicated to serving students, staff, faculty and guests. Critical to the Residential Experience, Dining Services administers the student meal plan to approximately 15,000 residential students on the Columbus, Mansfield, Marion, Newark and Wooster campuses. This position is located at Marketplace on Neil and Cafes and will support our Marketplace operations serving a range of items including deli-style sandwiches, custom rice and pasta bowls, stone fired pizza, sushi station, smoothie bar, build your own salad and hot bar. This location also features a convenience store featuring grocery items, and much more. This location also supports 3 Cafes located within walking distance, serving espresso drinks & breakfast sandwiches.

Pay

The target starting pay rate for this position will be $17.50-$22.86 per hour. Ohio State offers competitive benefits to all regular full-time staff, including medical, dental and vision, beginning on the first day of employment, paid time off, holiday pay, OPERS retirement, tuition assistance for self and dependents, and public service loan forgiveness. The successful candidate for this position will be eligible for premium pay in addition to base pay. Premium pay is available to employees who work a minimum of four consecutive hours after 3:00 pm.

Benefits Options

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Career Information

Student Life Mission: The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Function: Food Service Sub-Function: Food Service Career Band: Individual Contributor - Technical Career Level: T4

Location & Schedule

Location: William Hall Complex - Neil Building (0846)

Position Type: Regular

Scheduled Hours: 40

Shift: Varying Shifts

Compliance

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity

The university is an equal opportunity employer, including veterans and disability.

Company Culture

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.