Digitization Production Lead: Build Top-Performing Teams

Legacybox; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

HSA eligibility

Short-term disability

TextCare access

Employer 401(k) match

Paid parental leave

Paid time off

Job summary

Legacybox in Chattanooga, TN is seeking a Production Department Supervisor to lead a core digitization area and drive daily performance across quality, efficiency, and output. This hands-on leadership role focuses on building a high‑performing team and removing obstacles to meet production goals.

You will partner with the Production Director and cross‑functional leaders to ensure work is queued correctly, supplies are available, and customer commitments are met.

Qualifications

• Proven experience leading teams in a production, operations, or manufacturing environment.
• Strong ability to coach, motivate, and hold teams accountable to performance standards.
• Systems-minded approach to problem-solving and process improvement.

Responsibilities

• Drive performance within your assigned production area to consistently meet or exceed operational goals.
• Lead, develop, and manage a team of up to 20 or more Digitizing Technicians.
• Ensure targets are met across orders shipped, quality standards, processing time, queue size, returns, and data accuracy.
• Onboard, train, and coach team members to achieve quality and efficiency expectations.
• Ensure your team has the tools, supplies, and support needed to perform at a high level.
• Identify operational roadblocks, diagnose root causes, and implement sustainable solutions.
• Partner with the Production Director to ensure work is queued appropriately and priorities are clear.
• Approve the delivery of both customer orders and production supplies for your department.
• Set the standard for professionalism, reliability, accountability, and technical proficiency.
• Surface opportunities to improve both customer and employee experience in a timely and clear manner.
• Cross-train in multiple production areas to develop a full understanding of the digitization process.
• Support continuous improvement initiatives that streamline workflows and elevate service.
• Perform additional duties as assigned to support production operations.

Skills

Team leadership

Coaching

Problem solving

Communication

Ownership

Job description

Legacybox in Chattanooga, TN is seeking a Production Department Supervisor to lead a core digitization area and drive daily performance across quality, efficiency, and output. This hands-on leadership role focuses on building a high‑performing team and removing obstacles to meet production goals.

You will partner with the Production Director and cross‑functional leaders to ensure work is queued correctly, supplies are available, and customer commitments are met.