Digital Workplace Transformation Architect (AI & UX)

Milestone Technologies, Inc.; Richardson (TX); Hybrid; USD 137,760 - 179,088; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

An innovative technology company in Texas seeks a Digital Workplace Services Architect to lead the 2026 workplace transformation initiative. This role emphasizes strategic vision and hands-on expertise in AI-driven, user-centric solutions. Required qualifications include 10+ years in digital workplace architecture and strong ServiceNow ITSM experience. Candidates should be adept at collaboration and stakeholder management to achieve measurable business outcomes. An opportunity for transformative impact within a Fortune 500 organization awaits the right individual.

Qualifications

• 10+ years' experience in digital workplace architecture or ITSM supporting large enterprises.
• Deep expertise in ServiceNow ITSM with hands-on workflow automation experience.
• Strong understanding of cloud identity and SaaS/cloud platform integration.

Responsibilities

• Lead technical design for digital workplace transformation.
• Develop multi-year transformation roadmaps that balance innovation and user experience.
• Conduct performance analysis and capacity planning across various environments.

Skills

ServiceNow ITSM expertise

Automation tools (PowerShell, APIs, Python)

AI integration techniques

Exceptional communication skills

Strong understanding of endpoint management

Education

ITIL 4 Foundation or Expert certification

Architecture certifications (TOGAF, AWS/Azure)

Tools

ServiceNow

Microsoft 365

Okta

Automation platforms (Tanium, PowerShell)

Job description

An innovative technology company in Texas seeks a Digital Workplace Services Architect to lead the 2026 workplace transformation initiative. This role emphasizes strategic vision and hands-on expertise in AI-driven, user-centric solutions. Required qualifications include 10+ years in digital workplace architecture and strong ServiceNow ITSM experience. Candidates should be adept at collaboration and stakeholder management to achieve measurable business outcomes. An opportunity for transformative impact within a Fortune 500 organization awaits the right individual.