Digital UX Strategist, Consultant

Blue Shield of CA; Long Beach (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Blue Shield of California’s Digital Experience, Design and Content (DEDC) team shapes the user experience of our digital products and websites. The Digital UX Strategist, Consultant will define end-to-end experience strategy across member, provider, employer, and prospect journeys, translating business and customer needs into cohesive, AI-enabled, scalable solutions.

Our leadership model focuses on developing leaders at all levels.

Qualifications

• Bachelor's degree or GED with 4 years of relevant experience in lieu of a degree
• 7+ years of prior relevant experience
• Expertise in full-stack product design, including UX, interaction design, visual design, service design, and prototyping using Figma, Angular and AEM

Responsibilities

• Define end-to-end experience strategy across complex member, provider, employer, and prospect journeys
• Translate business and customer needs into AI-enabled, scalable design solutions
• Collaborate with other designers and strategists in modern product design and continuous discovery practices

Skills

Full-stack product design

AI-informed design practices

Cross-functional collaboration

Experience strategy

Education

Bachelor's degree

High School Diploma / GED with 4 years relevant experience

Tools

Figma

Angular

AEM

Job description

Your Role

The Digital Experience, Design and Content (DEDC) team's User Experience team is responsible for the user experience and look and feel of Blue Shield of California's digital products and websites. The Digital UX Strategist, Consultant will report to the Sr. Manager of User Experience. In this role you will play a critical role in contributing to Blue Shield of California's futurestate digital products by defining endtoend experience strategy across complex member, provider, employer, and prospect journeys. You will operate as an individual contributor and emerging thought leader, translating business and customer needs into cohesive, AIenabled, and scalable solutions. Your work will influence product strategy, experience quality, and the organization's ability to deliver personalized, modern digital experiences at scale.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 7 years of prior relevant experience
• Requires expertise in full-stack product design, including UX, interaction design, visual design, service design, and advanced prototyping using industry standard tools like Figma
• Requires proven experience contributing to experience strategy and design for complex, multi-journey digital products across AEM, mobile apps, and web-based app platforms like Angular
• Requires experience applying AI-informed or data-driven design practices, including experimentation, personalization, or intelligent automation within digital experiences
• Requires experience collaborating with other designers and strategists in modern product design and continuous discovery practices

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.