Digital Technology Operations Manager - Hybrid Leader

Mayo Clinic; Rochester (MN); Hybrid; USD 141,000 - 205,000; Full time

Benefits offered by this job

Medical plan options

Dental options (Delta Dental or FSA)

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic is seeking a Manager for Digital Technology Org to provide cross-functional leadership across digital operations, service delivery, analytics, governance, and information security. You will collaborate with technical teams, stakeholders, and vendors to enable data-driven decisions and compliant operations.

The role emphasizes user-centered service outcomes, strategic planning, and governance, with hybrid work and location within 100 miles of Mayo Clinic campuses.

Qualifications

• Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics).
• Master’s degree in Business Administration, Information Systems, Public Health, or related field preferred.
• Minimum of 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management.

Responsibilities

• Lead cross‑functional teams to plan, execute, and optimize digital operations, service delivery, analytics, governance, and information security.
• Collaborate with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals.
• Manage day‑to‑day IT and digital services operations across assigned domains and monitor performance of platforms and analytics pipelines.
• Develop and enforce standards for service management, documentation, and performance reporting; ensure audit readiness and customer satisfaction feedback loops.
• Support cost modeling, budgeting, resource planning, and project coordination; translate program goals into operational objectives.

Skills

Cross-functional leadership

Strategic thinking

Communication skills

Agile delivery

Data-driven decisions

Education

Bachelor’s degree in IT/CS/Analytics

Master’s degree preferred

Job description

Mayo Clinic is seeking a Manager for Digital Technology Org to provide cross-functional leadership across digital operations, service delivery, analytics, governance, and information security. You will collaborate with technical teams, stakeholders, and vendors to enable data-driven decisions and compliant operations.

The role emphasizes user-centered service outcomes, strategic planning, and governance, with hybrid work and location within 100 miles of Mayo Clinic campuses.