Digital Technology Assistant
Princebuild
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Benefits offered by this job
Job summary
Princebuild is looking for a Digital Technology Assistant to provide day-to-day IT support across the business, ensuring systems, devices and technology run smoothly. You will work with colleagues across the group to deliver practical, friendly support and help maintain secure IT practices.
You’ll handle Microsoft 365 apps, troubleshooting, and equipment setup, contributing to a proactive, service-oriented culture aligned with our Building, Sharing, and Caring values.
Qualifications
- Experience in an IT support or helpdesk role or a relevant IT qualification.
- Good working knowledge of Microsoft 365 apps (Outlook, Teams, Word, Excel, OneDrive).
- Understanding of Windows OS, hardware and common IT troubleshooting.
- Ability to diagnose issues and escalate more complex problems.
- Good understanding of IT security and data protection.
- Strong communication and customer service skills with varied IT experience.
- Organised, detail-oriented, proactive and solutions-focused.
Responsibilities
- Provide first-line IT support to employees across Princebuild by phone, email, Teams or in person.
- Troubleshoot issues with computers, laptops, monitors, printers and mobile devices.
- Assist users with Microsoft 365 apps including Outlook, Teams, Word, Excel, OneDrive and SharePoint.
- Help resolve login and access issues, escalating to IT Manager as needed.
- Maintain timely updates to users on outstanding issues and requests.
- Support IT across all Princebuild locations, including remote or site workers.
- Assist with setting up IT equipment for new employees and offices.
- Assist with connectivity, printers, meeting room equipment and Teams conferencing.
- Maintain distribution lists, shared mailboxes and user access in 365 admin.
- Run routine system updates and user access reviews; keep devices secure.
- Help identify phishing and security concerns and report them.
- Keep records of IT requests and equipment issued; manage IT assets.
- Carry out regular IT audits and checks, and propose upgrades as needed.
- Create simple user guides and improve IT processes across the group.
- Assist with rollout of new software and training initiatives.
Skills
Tools
Job description
We are looking for a motivated and customer-focused Digital Technology Assistant to join our team, providing day-to-day digital technology support to colleagues across Princebuild and helping to keep our systems, equipment, and technology running smoothly.
This role offers the opportunity to develop your career in a supportive and varied environment, where you will work with people across the business, gain experience across a wide range of systems and technology and be trusted to make a real difference.
We are looking for someone who communicates clearly, enjoys helping others, takes ownership of problems and has a practical, solutions-focused approach. You will be organised, willing to learn and committed to providing a friendly and reliable service while reflecting our values in everything you do.
At Princebuild, we are proud to be a family business built on the values of Building, Sharing, and Caring. These values are at the heart of everything we do and shape how we work with our colleagues, clients, and communities.
We believe in recognising and rewarding great work. Our benefits include:
- Competitive salary
- Company vehicle with fuel card or allowance
- Corporate clothing
- Employee profit share scheme and Long service awards
- 21 days’ holiday plus bank holidays, increasing after 2 years' continuous service
- Early finish on Fridays
- Health and wellbeing support, including access to qualified Mental Health First Aiders
- Positive working culture supported by the Princebuild Founders Trust and Princebuild Foundation, helping local community projects
- Ongoing training, development, and clear career progression opportunities
- An inclusive employer, accredited by Investors in People and Positive About Disabled People
- Regular social events and charity initiatives throughout the year
We welcome applicants from a range of backgrounds and experience. To succeed in this role, you will ideally have:
- Previous experience in an IT support, helpdesk or similar technical support role, or a relevant IT qualification.
- Good working knowledge of Microsoft 365 applications, including Outlook, Teams, Word, Excel and OneDrive.
- Good understanding of Windows operating systems, computer hardware and common IT troubleshooting.
- Ability to diagnose and resolve straightforward technical issues and elevate more complex problems appropriately.
- Good understanding of IT security, data protection and safe working practices.
- Strong communication and customer service skills, with the ability to support colleagues with varying levels of IT experience.
- Organised and methodical approach, with good attention to detail.
- A proactive, positive, and solutions-focused approach aligned with our values of Building, Sharing, and Caring
- Full UK driving licence (minimum 6 months post-test experience)
- Commitment to professional standards, learning, and continuous improvement
- Level 2 or Level 3 IT qualification, BTEC, T Level or equivalent.
- CompTIA A+ or other recognised IT support qualification.
- Microsoft 365 or Azure certification.
- Experience with SharePoint, Teams, Entra ID/Active Directory or IT helpdesk systems.
- Experience managing IT equipment, software licences and asset registers.
- Experience providing IT support across multiple offices or locations.
- We are looking for someone who is keen to develop their IT skills, enjoys helping others and is willing to learn. Practical experience and a positive, customer-focused approach are just as important as formal qualifications.
We encourage you to apply even if you do not meet every requirement. Attitude, potential, and willingness to learn are just as important to us.
Please Note: This role requires an Enhanced DBS check (including the Children’s and Adults’ Barred Lists), any may require additional vetting as required by clients. All checks must be maintained and renewed upon request.
Reporting to an Executive Manager, the Digital Technology Assistant will provide day-to-day IT support to employees across Princebuild, helping to ensure our systems, equipment and technology work effectively and support the needs of the business.
You will work closely with colleagues across the Group, providing friendly and practical support, resolving IT issues, maintaining equipment and assisting with the management of our IT systems. You will also support the wider Digital Technology, Communications and Marketing function where required. This is a key supporting role within the team, contributing to strong communication, collaboration, and a culture built on Building, Sharing, and Caring throughout project delivery.
- Provide first-line IT support to employees across Princebuild and the wider Group, responding to queries by phone, email, Teams or in person.
- Troubleshoot common issues with computers, laptops, monitors, printers, mobile phones and other IT equipment.
- Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive and SharePoint.
- Help resolve login, password, account and access issues, escalating more complex technical problems to the IT Manager or external IT provider where required.
- Keep users updated on outstanding IT issues and support requests, ensuring a friendly and responsive service.
- Provide IT support across all Princebuild branch locations, including support for employees working remotely or from construction sites.
- Assist with setting up IT equipment for new employees, offices, projects and temporary locations.
- Assist with connectivity, printers, meeting room equipment, Teams conferencing and other basic site technology.
- Assist with Microsoft 365 administration, including maintaining distribution lists, shared mailboxes and user access.
- Assist with routine system updates, software updates and user access reviews, ensuring devices are maintained and kept secure.
- Support IT security by helping to identify and report suspicious emails, phishing attempts and other potential security concerns.
- Maintain accurate records of IT requests, issues and equipment issued to employees.
- Keep IT stores and equipment organised and assist with the management of IT assets.
- Carry out regular IT audits and checks, including an annual audit of company IT equipment.
- Review older or unsupported equipment and assist with recommendations for replacement or upgrade.
- Maintain IT procedures, records and simple user guides, including "How To" guides for common IT queries.
- Assist with improving SharePoint organisation and accessibility.
- Produce simple reports on IT equipment, support requests and outstanding issues.
- Assist with the rollout of new software, systems and technology across the Group.
- Support Microsoft 365 training and IT awareness initiatives, helping colleagues make effective use of available systems and technology.
- Review common or recurring IT issues and identify opportunities to improve processes and reduce repeat queries.
- Assist with the introduction and improvement of IT processes across the Group.
- Support IT requirements when new employees, offices or projects are established.
- Undertake additional duties as required in line with the needs of the business and role progression.
This is a Full-time position of 42 hours per week:
- Monday to Thursday: 07:45 – 17:15hrs
- Friday: 07:45 – 16:45rs
Flexibility and travel (including occasional overnight stays) may be required depending on project needs.
- Communicates clearly and professionally in all situations
- Represents Princebuild with pride and integrity
- Balances personal goals with Princebuild objectives
- Takes ownership and delivers on commitments
- Makes sound, practical decisions
- Supports and motivates others within the team
- Adapts positively to changing project demands
- Understands the commercial and practical realities of construction
- Demonstrates Building, Sharing, and Caring in everything they do
- Brings a practical, solutions-focused mindset
- Remains resilient under pressure
- Shows empathy, integrity and awareness of others
Princebuild is proud to be an equal opportunities employer, committed to building an inclusive and supportive workplace where everyone can thrive. We welcome applications from all backgrounds and experiences. If you require any adjustments during the recruitment process, please let us know – we are here to support you.
- This role is subject to an Enhanced DBS check (including Children’s and Adults’ Barred Lists) and may require additional client-specific vetting.
- This role may require travel and occasional overnight stays as needed
The above information should only be used as a guide to the duties and responsibilities expected. It should be noted that the duties and responsibilities might not included or be limited to the information give above as these may vary from time to time, depending on the contracts in hand and in accordance with the manager’s discretion.
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