Digital Support Technician 1

thunder::tech; Kentucky; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Anniversary Recognition with Yearly In

Welcome to Benefits

Vacation Time

Sick Time

Mental Health Days

Summer Fridays

10 Paid Holidays

Job summary

thunder::tech is seeking a skilled Digital Support Technician 1 to join our Development Department, delivering integrated marketing technology solutions and maintaining servers, networks, and cloud infrastructure.

This role focuses on back-end systems, APIs, and CMS-driven apps using modern Microsoft technologies; you will provide IT support across teams and contribute to scalable, secure digital solutions. The position offers a hybrid work model and comprehensive benefits.

Qualifications

• 2–3 years of technical support experience assisting users with IT-related issues.
• 2–3 years of professional web development experience using modern frameworks and tools.

Responsibilities

• Assist in the administration, configuration and maintenance of servers, networks and cloud infrastructure.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Implement and maintain security measures to protect agency systems and client data.
• Stay up to date on industry best practices and address potential vulnerabilities.
• Provide technical support to internal teams, resolving IT-related issues and requests.
• Analyze and troubleshoot active websites and applications across multiple programming languages.
• Work cross-functionally with Development and Client Services to ensure systems operate seamlessly.
• Provide status updates on requests to clients and internal stakeholders.
• Work with departments to support and maintain client websites.
• Develop new features for existing applications and dynamic websites.
• Conduct quality assurance testing and create reports to ensure functionality and performance.
• Develop automation scripts to improve efficiency.
• Create and maintain documentation for IT processes, configurations and troubleshooting procedures.
• Stay informed on emerging technologies and evaluate potential applications.

Skills

.NET 4.0+ framework

C#

PHP

Microsoft Visual Studio

MS SQL Server

NetBeans or PHP IDE

Job description

We're thunder::tech. Here, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology.

We don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe.

Great marketing, powered by great people.

Our team of talented creators, developers, writers and artists come together to craft innovative solutions that resonate with your customers and generate real growth, both online and offline. Any brand can be seen. We make your brand heard.

But what really sets us apart? We’re relentless in our pursuit of quality in everything we do for our clients. We dig in, understand your goals and work as a team to make them happen. We bring together diverse talents and perspectives to craft bold solutions that push your business farther. We’re in it for the long haul, driven by a shared vision for success and partnerships that never settle for mediocrity.

And it starts with hiring good humans. People who are dedicated, curious and bold—people who care about doing great work and aren’t afraid to push boundaries. We thrive on collaboration with each other and our clients, bringing together the best minds to solve complex problems and drive your brand forward.

We’re looking for a skilled Digital Support Technician 1 to join our Development Department.

The Development Department is responsible for day-to-day project production and is composed of four teams: application development, front-end development, digital support, and systems operations (sysops). We collaborate closely across disciplines to deliver scalable, secure, and maintainable digital solutions for our clients.

This role is ideal for someone who enjoys building robust back-end systems, APIs, and CMS-driven applications using modern Microsoft technologies.

Specific Responsibilities

• Assist in the administration, configuration and maintenance of servers, networks and cloud infrastructure.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Implement and maintain security measures to protect agency systems and client data.
• Stay up to date on industry best practices and proactively address potential vulnerabilities.
• Provide technical support to internal teams, resolving IT-related issues and requests.
• Analyze and troubleshoot active websites and applications across multiple programming languages.
• Work cross-functionally with Development and Client Services teams to ensure systems operate seamlessly.
• Provide status updates on requests to both clients and internal stakeholders.
• Work in conjunction with various departments to support and maintain client websites.
• Develop new features for existing applications and dynamic websites.
• Conduct quality assurance testing and create reports to ensure functionality and performance.
• Participate in the development and implementation of automation scripts to improve efficiency.
• Create and maintain documentation for IT processes, configurations and troubleshooting procedures.
• Stay informed on emerging technologies and evaluate potential applications within the agency.

Primary Qualifications

• Strong knowledge of .NET 4.0+ framework and webforms architecture
• C#, data structures and object-oriented programming
• PHP and object-oriented programming
• Microsoft Visual Studio
• MS SQL Server Studio
• NetBeans or similar PHP IDE
• Basic knowledge of:

Expected Experience

• 2–3 years of technical support experience assisting users with IT-related issues.
• 2–3 years of professional web development experience using modern frameworks and tools.

Overview

• Hybrid Work Atmosphere (Remote/In Office)
• Medical, Dental, Rx and Vision Insurance
• Life Insurance
• Anniversary Recognition with Yearly Incentive

Relaxation & Mental Health

• Vacation Time
• Sick Time
• Mental Health Days
• Manager Discretion “Bonus” Days
• Summer Fridays
• Pet Bereavement Days
• 10 Paid Holidays, Including St. Patrick’s Day and Paid Day Off For Your Birthday and Work Anniversary

And more!

Conclusion

thunder::tech is an Equal Opportunity Employer and values diversity at all levels. We consider qualified applicants from all backgrounds, including race, color, religion, gender, national origin, age, disability and veteran status. We strongly encourage people of all backgrounds and communities to apply, especially women, BIPOC and other underrepresented individuals in the marketing industry.