Service Delivery Fulfillment Specialist l

Cable One; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision plans – at

Life insurance

Paid time off

401(k) with company match

Group Legal plan with Identity Theft

Tuition reimbursement

Cable/internet reimbursement

Annual community support

Recognition & awards programs

Advancement opportunities

Collaborative work environment

Job summary

Cable One, operating as Sparklight, is seeking a remote Service Delivery Fulfillment Specialist in the USA. You will manage new orders, enter customer data, schedule installations, and ensure customers are satisfied with the installation and products when the project is completed.

Responsibilities include post-sale order entry for services (HSD, video, and lines), verifying orders with customers, coordinating with sales, dispatch, Level 3 and local offices, and updating CRM notes.

Qualifications

• High school diploma or GED, and 1–2 years related experience or equivalent.
• Cable industry experience preferred (C-LEC, I-LEC, B2B).
• Ability to calculate figures (discounts, ROI, ETFs).
• Valid driver’s license with good driving record.
• Proficiency with Outlook, Excel, and Word is required.
• Experience with Salesforce.com and Single View is a plus.
• ROI understanding and basic port process knowledge preferred.

Responsibilities

• Post-sale order entry for services (HSD, video, lines).
• Receive orders from sales, verify accuracy, and gather information from customers.
• Coordinate between customers, sales, dispatchers, Level 3, and local offices.
• Enter orders in software platforms and maintain CRM notes.
• Manage multiple projects with escalations and ensure accuracy and follow-through.
• Create service tickets and document orders in CRM.

Skills

Customer service

Data entry

Attention to detail

Accountability

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Salesforce.com

Single View

Job description

Remote USA

Job Description:

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Join Sparklight's Business Team as a Service Delivery Fulfillment Specialist!

You will be responsible for managing new orders, entering customer data, scheduling installations, and making sure our customers are happy with the installation and products when the install has been completed.

What you will do to contribute to the company's success

• Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
• Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.
• Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
• Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.
• Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
• Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
• Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).
• Valid driver’s license and a good driving record.
• Intermediate skill in essential software applications, including Outlook, Excel, and Word required.
• Strong customer service skills with emphasis on phones and data entry required.
• High level of accountability and detail orientation required.
• Knowledgeable in Salesforce.com and Single View preferred.
• Understanding of ROI and beginner knowledge of port process preferred.

Core Competencies

• Committed:Values each and every customer, while working hard to keep their business and support our communities.
• Helpful:Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal:Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment