Digital Support Specialist - Hybrid/Remote

Scott Credit Union; Edwardsville (IL); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

11 paid holidays

401(k) match

Medical insurance

Dental insurance

Vision insurance

Short-Term Disability

"Dress for your day" policy

Team-oriented culture

Job summary

Scott Credit Union in Edwardsville, IL seeks a Digital Support Specialist to troubleshoot and resolve digital banking issues, assisting members and staff. You’ll help ensure optimal platform performance, assist with onboarding, and create user guides.

The role blends technical expertise with strong customer service in a collaborative environment. Work is on-site initially with potential for hybrid or remote work after probation.

Qualifications

• Provide timely technical support for digital platforms and banking tools.
• Resolve software, hardware, and digital system issues for members and staff.
• Assist with onboarding, training, and creating user guides.

Responsibilities

• Provide timely and effective technical support for digital platforms and tools.
• Diagnose and resolve software/hardware issues; escalate when needed.
• Assist users with onboarding, training, and navigating digital tools.
• Monitor system performance and perform routine maintenance for stability.
• Document cases and develop knowledge base articles for future support.
• Collaborate with all departments to improve digital tools and services.
• Gather user feedback and propose enhancements to products.
• Conduct training sessions and create educational materials for users.
• Coordinate with stakeholders to ensure seamless integration of digital products.

Skills

Technical support

Customer service

Digital platforms

Troubleshooting

Education

High School diploma or equivalent

Tools

Core banking system

IT support tools

Job description

Scott Credit Union in Edwardsville, IL seeks a Digital Support Specialist to troubleshoot and resolve digital banking issues, assisting members and staff. You’ll help ensure optimal platform performance, assist with onboarding, and create user guides.

The role blends technical expertise with strong customer service in a collaborative environment. Work is on-site initially with potential for hybrid or remote work after probation.