Digital Support Agent — Multichannel Chat & Email

E-Advance LLC (200); United States; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401k with company match

PTO & Sick Time

Health, Dental, Vision insurance

Employee discounts

Job summary

Advance Auto Parts is seeking a Digital Support Agent to assist customers through chat, email, and SMS with a strong focus on clear written communication and timely responses. You will guide customers through online shopping, troubleshoot website issues, and resolve post-order concerns while multitasking across channels and documenting interactions for follow-up.

This role requires a high school diploma and at least 2 years of related experience, with benefits including 401k, PTO, health

Qualifications

• High school diploma or GED required.
• Minimum 2 years in Call Center or Customer Service.
• Chat/email support experience preferred.
• French/English or Spanish/English desirable.

Responsibilities

• Respond to customer inquiries via chat, email, and SMS with clarity and empathy.
• Guide customers through online shopping and troubleshoot website issues.
• Resolve post-order concerns and manage multiple conversations simultaneously.
• Document all interactions in the case management system and follow up.
• Meet performance goals for response time, resolution, and satisfaction.

Skills

Written communication

Multitasking

Problem solving

Typing 30 WPM

Tech savvy

Chat/email support

Education

High school diploma or GED

2+ years related experience

Job description

Advance Auto Parts is seeking a Digital Support Agent to assist customers through chat, email, and SMS with a strong focus on clear written communication and timely responses. You will guide customers through online shopping, troubleshoot website issues, and resolve post-order concerns while multitasking across channels and documenting interactions for follow-up.

This role requires a high school diploma and at least 2 years of related experience, with benefits including 401k, PTO, health