Digital Solutions & Event Technology Manager

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

The Sherwin-Williams Company in Cleveland, OH is seeking a Digital Solutions & Event Technology Manager to lead technology platforms, workflow automation, and digital solutions powering sales meetings, leadership events, and business operations. You will drive technology strategy, improve processes, and support stakeholders to enhance operations and user experiences.

This role offers hands-on training, close collaboration across the business, and opportunities to impact projects while traveling

Qualifications

• Must be eighteen years or older.
• Authorized to work in the United States without sponsorship.
• Willing to travel up to 10%.
• Bachelor's degree required.
• At least three years of experience in business systems, marketing operations, and/or digital platforms.
• Experience with Certain Event Planning Platform or Touchpoint App preferred.
• Experience with SharePoint Online required.
• Experience supporting event technology platforms and attendee management systems.
• Familiarity with Microsoft Copilot and AI-enabled productivity solutions.
• Experience with data governance and process improvement initiatives.
• Experience with project management and stakeholder management.
• Experience supporting enterprise-wide business applications and operational processes.

Responsibilities

• Support the Certain.com technology platform used for company sales meetings, leadership events, and business conferences.
• Support the technology platforms used for company sales meetings, leadership events, and business conferences.
• Help manage registration, attendee communications, reporting, and event-related processes.
• Troubleshoot issues, assist with testing, and event readiness activities.
• Partner with stakeholders to ensure a smooth and successful event experience.
• Design, develop, and maintain automated business processes using Microsoft Power Automate.
• Identify opportunities to automate manual workflows and improve operational efficiency.
• Build and manage approval processes, notifications, escalation workflows, change requests, reporting automation, and business process integrations.
• Document SOPs and process governance standards.
• Continuously evaluate and improve workflow performance, reliability, and scalability.
• Develop and manage SharePoint communication sites, team sites, lists, libraries, and business solutions.
• Create governance standards, site architecture recommendations, and best practices guidance.
• Ensure content accuracy, usability, security, and long-term maintainability.
• Provide ongoing support and enhancements for active SharePoint environments.
• Provide technical guidance and consulting for business leaders, project teams, and end users.
• Develop training materials, documentation, FAQs, and self-service resources.
• Lead onboarding, training, and user adoption initiatives for digital solutions and business platforms.
• Function as liaison between business stakeholders, vendors, IT teams, and leadership.

Skills

Power Platform experience

Power Apps

Power Automate

SharePoint Online

UX / user-focused design

Troubleshooting & problem-solving

Project management

Stakeholder management

Training & documentation

Communication & collaboration

Education

Bachelor's degree

Tools

SharePoint Online

Microsoft Teams

Microsoft Planner

Microsoft Lists

Microsoft Copilot

Job description

The Digital Solutions & Event Technology Manager will manage the technology platforms, workflow automation, and digital solutions that power Sherwin-Williams' sales meetings, leadership events, and business operations. This role helps direct technology strategy, improves business processes, manages data and platforms, and supports stakeholders to enhance operations and user experiences.

We set our team members up for success. The Digital Solutions & Event Technology Manager will receive personalized one-on-one training and support to help get the candidate up to speed on the technologies, business processes, and networking critical to the role.

Additional Details:

• This role is not remote/hybrid. This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115
• This position will require up to 10% travel
• This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company's applicable plans.
• Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Why Join Our Team?

Innovation, collaboration, and initiative are valued. We provide hands-on training, ongoing career guidance, and professional development opportunities to help you grow. You will have the freedom to take ownership of meaningful projects, collaborate closely with stakeholders across the business, and make a real impact while enjoying a supportive and fun team culture.

You'll succeed in this roll if you have...

• Certain platform or adjacent event planning software experience
• Experience in Microsoft Power Platforms, including Power Apps and Power Automate (a bonus)
• Built, maintained, and improved automated business processes and workflows
• The capability of managing SharePoint Online sites, lists, libraries, and permissions
• Knowledge of Microsoft tools and integrations, including SharePoint, Teams, Planner, and Outlook
• A solid understanding of user experience (UX) and user-focused solution design
• Strong troubleshooting, problem-solving, and process improvement skills
• Successfully managed multiple projects and priorities simultaneously
• Effective communication and management skills
• Experience documenting solutions and providing user support and training
• The ability to work effectively with cross-functional teams and business partners
• Familiarity with Microsoft Copilot and AI-powered productivity tools is a plus

Event Technology Management

• Support the Certain.com technology platform used for company sales meetings, leadership events, and business conferences
• Support the technology platforms used for company sales meetings, leadership events, and business conferences
• Help manage registration, attendee communications, reporting, and event-related processes
• Troubleshoot issues, assist with testing, and event readiness activities
• Partner with stakeholders to ensure a smooth and successful event experience

Workflow Automation & Process Excellence

• Design, develop, and maintain automated business processes using Microsoft Power Automate
• Identify opportunities to automate manual workflows and improve operational efficiency
• Build and manage approval processes, notifications, escalation workflows, change requests, reporting automation, and business process integrations
• Document standard operating procedures (SOPs) and process governance standards
• Continuously evaluate and improve workflow performance, reliability, and scalability.

SharePoint Development & Governance

• Develop and manage SharePoint communication sites, team sites, lists, libraries, and business solutions
• Create governance standards, site architecture recommendations, and best practices guidance
• Ensure content accuracy, usability, security, and long-term maintainability
• Provide ongoing support and enhancements for active SharePoint environments

Stakeholder Enablement & Support

• Provide technical guidance and consulting for business leaders, project teams, and end users
• Develop training materials, documentation, FAQs, and self-service resources
• Lead onboarding, training, and user adoption initiatives for digital solutions and business platforms
• Function as liaison between business stakeholders, vendors, IT teams, and leadership.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be willing to travel as required by the position
• Must have a Bachelor's degree
• Must have at least three (3) years of experience in business systems, marketing operations, and/or digital platforms
• Must have experience with Certain Event Planning Platform, Touchpoint App or any adjacent type of application
• Must have experience with Sharepoint Online
• Must have experience supporting event technology platforms and attendee management systems
• Must have familiarity with Microsoft Copilot and AI-enabled productivity solutions
• Must have experience with data governance and process improvement initiatives
• Must have experience with project management and stakeholder management
• Must have experience supporting enterprise-wide business applications and operational processes

Preferred Qualifications:

• Have a Bachelor's degree in marketing, Business, Information Systems, Computer Science, or related field
• Have experience with Microsoft Power Apps
• Have experience with Microsoft Power Automate
• Have experience with Microsoft Lists
• Have experience with Microsoft Planner
• Have experience with Microsoft Document libraries