Digital Services Manager (PNW)

Philanthropy Northwest; Seattle (WA); On-site; USD 70,000 - 80,000; Full time

Job summary

Philanthropy Northwest seeks a lead technologist to manage the CRM, digital marketing, and web needs across our network in the Northwest. You will translate user needs into scalable processes, drive platform strategy, and ensure platforms meet organizational goals and revenue targets.

The Digital Services Manager role is full-time, reporting to the Director of Communications, and requires strong Salesforce admin and Drupal CMS skills, plus cross-department collaboration.

Qualifications

• 4+ years of Salesforce administration experience with advanced reporting, dashboards, and flows.
• 4+ years of technology-focused project management in nonprofits or philanthropy-serving orgs.
• 3+ years CMS admin experience, preferably Drupal.

Responsibilities

• Operate and optimize Drupal and Salesforce platforms and integrations.
• Stay ahead of new technologies and advocate for innovative tools across teams.
• Lead staff trainings on Salesforce and other technologies to drive adoption.
• Collaborate with departments to deliver digital solutions and ensure platform alignment.

Skills

Salesforce administration

Project management

Communication

Stakeholder collaboration

Tools

Drupal CMS

Job description

Philanthropy Northwest is the philanthropy network for Alaska, Idaho, Montana, Oregon, Washington and Wyoming. We envision vibrant, healthy Northwest communities – each with its own unique history, culture and traditions – connected to the natural environment and facing the future with optimism. Founded in 1976, we partner with family funds, foundations and corporate giving programs through professional development, networking, research, publications, public policy work and consulting.

Our work includes three core programs: 1) The Learning Network, a regional community providing opportunities for emerging and established philanthropy leaders to connect, learn and grow; 2) The Giving Practice, a national consulting team bringing customized solutions, deep regional relationships and national expertise to support organizations navigating philanthropy’s changing landscape; 3) An incubation platform for innovative philanthropic projects, including: Cascadia Foodshed Financing Project, Hmong Giving Circle, and Community Democracy Workshop.

OUR CULTURE

• We elevate the field of philanthropy by identifying opportunities, taking smart risks, challenging our assumptions, experimenting creatively, listening actively, engaging in deep conversations and learning through action and reflection.
• Strong relationships power our work at every level; we build them with care and nurture them attentively.
• We embrace and encourage diversity, equity and inclusion in our community and continuously seek to bring new perspectives into our organization and our networks.
• We are a learning organization that invests in supporting the ongoing growth of our individuals, our team and our community.
• We value high quality work that is grounded in deep mutual respect, healthy work/life balance, clear communication, humor and joy.

THE JOB

As the lead technologist you'll support the CRM, digital, online marketing and web needs of the organization, ensuring maximum effectiveness and efficiency of online channels to achieve organizational objectives and revenue goals. Success in this role requires seeing the big picture, defining ambitious plans and goals based on user needs, building processes and systems to scale, and being able to translate technology to end users.

The Digital Services Manager is a full-time and permanent position. This position will report to the Director of Communications.

PRIMARY DUTIES AND RESPONSIBILITIES

Manage Philanthropy Northwest’s Drupal and Salesforce platforms and integration.

• Serve as the technical webmaster by providing day to day administration of the Philanthropy Northwest website and Salesforce platforms to ensure smooth and effective functionality. Resolve any technical issues promptly.
• In partnership with Philanthropy Northwest’s Knowledge Manager, continually enhance the platform to meet our ever-changing needs and maintain relevancy by integrating updates via the United Philanthropy Forum Drupal and Salesforce Project (DSP).
• Participate in the Forum’s user group and DSP super-user community to partner on updates and leverage their expertise.

Track new technology developments and manage existing technologies.

• Stay abreast of new technologies to maintain an enterprise wide technological edge and adoption of new tools and practices in communications, data management and user experience.
• Partner across enterprise departments (membership, consulting and learning network teams) to ensure all needs are met via technological solutions.
• Stay up to date on relevant trends and best practices in digital and data management so new opportunities can be identified. Research and recommend technology options for emerging needs, e.g. remote access to programs, online registrations, etc.
• Partner with the Office Manager on technology needs for office infrastructure as they arise.

Ensure data is relevant and being integrated into the enterprise.

• Partner with the Knowledge Manager to ensure the right data is being captured and is being used to inform programs, member services, client engagements, etc.
• Lead staff trainings on Salesforce and other relevant technologies to ensure adoption by users.
• Provide digital support for organizational wide initiatives including but not limited to program evaluation, e-commerce marketing initiatives, and creating new online communities. Interact with brand personnel, external web vendors and other partners to ensure alignment across digital platforms.

REQUIRED QUALIFICATIONS

• Enthusiasm and understanding of technology strategies and 4+ years of Salesforce administration experience; advanced experience creating reports and dashboards, complex flows and working with process builder
• 4+ superior project management specific to technology in nonprofits or philanthropy serving organizations
• 3+ years CMS admin experience preferably Drupal
• Superior ability to partner and consult with teams and individuals; strong listening skills and enthusiasm to solve for needs and problems
• High level of efficiency and agility
• Exemplary oral, written and online communication skills
• Comfort with ambiguity, flexibility and adapting to shifting priorities and plans, including delivering on tight deadlines
• Ability to work both autonomously and collaboratively
• Willingness to learn and be coached, and coach others

SALARY AND BENEFITS

The annual compensation for this full-time (40 hours/week) position includes a package of benefits consisting of medical/dental/vision insurance, pre-tax savings accounts for medical/transportation/childcare, vacation and sick time, retirement contribution by employer (6% of salary), transportation stipend, budget for professional development, and flexible schedule. Salary range is $70,000-$80,000 depending on experience.

Philanthropy Northwest is an equal opportunity employer. We strive to create an inclusive and equitable workplace and encourage underrepresented identities to apply. We value and celebrate our employees’ differences in age, ability, race, ethnicity, religion, sexual orientation, gender identity and expression, language, national origin, political affiliation, socio-economic status, and veteran status.