Digital Sales Account Manager

Thermofisher; United States; Remote; USD 33,000 - 40,000; Full time

Job summary

Thermo Fisher Scientific ищет Digital Sales Intern, который будет развивать продажи в Европе в удаленном формате. Роль требует владения английским и немецким языками на уровне C2, навыков коммуникации и умения работать с цифровыми инструментами.

Обязанности включают онлайн-продажи, работу со сверстанной базой клиентов и поддержку eBusiness команды. Участие в обучении и развитие клиентов через сайт; возможны поездки по Европе и сотрудничество с командами продаж.

Qualifications

• Требуется владение английским и немецким языками на уровне C2 и выше.
• Студент бакалавриата с предпочтением науки или бизнеса.
• Готовность к командировкам по Европе.

Responsibilities

• Разрабатывать стратегию роста продаж в регионе и побуждать клиентов к самостоятельному заказу через сайт.
• Ежедневно взаимодействовать с клиентами: ответы на запросы, обработка вопросов.
• Контактировать по телефону, видеозвонкам и соцсетям с целью роста выручки.
• Подстраивать сообщение под отраслевые задачи и цели клиента.
• Обучать клиентов использованию сайта для поиска ответов и размещения заказов.
• Расширять сеть контактов клиентов для дальнейшего маркетинга.
• Сотрудничать с Digital Marketing для приоритизации клиентов.
• Передавать высоко потенциальных клиентов командам Inside и Field Sales.
• Поддерживать аккаунты и прогнозировать продажи в Salesforce.

Skills

Флуент на английском и немецком

Коммуникационные навыки

Решение проблем

Самодисциплина и целеустремленность

Дидитальный подход

Использование соцсетей для продаж

Самоосознанность и адаптивность

Опыт общения с новыми контактами

Готовность к поездкам по Европе

Education

Студент бакалавриата

Наука или бизнес предпочтительны

Tools

Word

Excel

PowerPoint

Job description

Описание:

Work Schedule Standard (Mon-Fri) Environmental Conditions Office

Задачи:

• Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
• Manage daily customer interactions, including responding to quotation requests and handling any issues.
• Contact high-potential customers through phone, video call and social media channels to drive revenue growth: Understand customer needs, assess potential sales growth and identify the level of account manager support required.
• Tailor messaging based on industry-specific challenges, business objectives or initiatives.
• Demonstrate how to use our website to find answers and place orders.
• Build up a network of customer contacts for further marketing.
• Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
• Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams.
• Proactively engage with the receiving Account Managers to build momentum with the customer.
• Welcome & profile new customers to the business and support their eCommerce experience right from the start.
• Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
• Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
• Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.
• Education Studying towards a Bachelor’s degree.
• Science or Business focus preferred.

Требования:

• Problem solving Able to demonstrate persistence and overcoming barriers to find success
• Self-directed and goal-oriented
• Excellent communication skills and able to build rapport
• Comfortable approaching new contacts and able to handle rejection
• Digital mindset – able to use technology to maximize impact.
• Knowledge of how to use social media to grow Sales reach is beneficial.
• Self-awareness and adaptability
• Fluent in English and German (minimum C2 level)
• Knowledge of Word, Excel and PowerPoint a must
• Travel across Europe (once or twice a year)
• For legal reasons, we advise you that the minimum annual salary for this position is EUR 33.068 gross regarding the collective bargaining agreement trade, craft and services.

Условия:

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

Location/Division Specific Information:

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies. This position will be remote and can be located in any of the 18 countries where we operate in Europe but will require fluency in English and German. You will work in a diverse, multi-cultural environment. Discover Impactful Work! The Digital Sales Intern supports the growth of the high number of low-revenue customers in Europe. This person will join a team of Digital Account Managers and interns driving growth within this broad customer base across Europe.