Digital Quality & Operations Manager

New York Foundation for the Arts; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a Digital Quality & Operations Manager to enhance the digital experience for its audiences. This role involves overseeing digital signage, managing content workflows, and ensuring quality assurance for online platforms. The ideal candidate will collaborate with various departments to improve site performance and user experience, bringing a commitment to inclusivity and excellence. Join a dynamic team dedicated to connecting with communities through exceptional digital engagement in the performing arts sector.

Benefits

Medical coverage

Dental coverage

Vision coverage

403(b) plan contributions

Life insurance

Disability insurance

12 Holidays

Qualifications

• 3+ years of experience in digital media, QA, or content management.
• Bachelor's degree in a related field or equivalent experience.

Responsibilities

• Oversee digital signage at David Geffen Hall and manage content scheduling.
• Perform quality assurance and regression testing for the website.

Skills

Digital Media

Quality Assurance (QA)

Content Management

User Experience (UX)

Google Analytics 4 (GA4)

HTML/CSS

Education

Bachelor’s Degree in Digital Media

Bachelor’s Degree in Information Systems

Bachelor’s Degree in Marketing

Bachelor’s Degree in UX

Tools

Tessitura

Jira

Trello

Job description

$70,000 - $80,000 (Annual) Full Time Permanent Experienced (Non-Manager)

Description

The New York Philharmonic connects with millions of music lovers each season through live concerts in New York and around the world, as well as broadcasts, recordings, and education programs. After returning to a transformed David Geffen Hall in 2022, the Orchestra is acting on a renewed commitment to building on a legacy of more than 180 years, serving as a platform for today’s greatest musical artists and connecting with our communities. Gustavo Dudamel will become the Philharmonic’s Oscar L. Tang and H.M. Agnes Hsu-Tang Music and Artistic Director in the 2026–27 season.

The New York Philharmonic is seeking a Digital Quality & Operations Manager to oversee quality assurance for the New York Philharmonic’s digital platforms, including digital signage at David Geffen Hall and the website purchase path. The role will ensure a seamless digital experience for audiences by managing and testing workflows, coordinating operational schedules, and assisting with daily content updates and maintenance across multiple content management systems (CMS). The Manager will work closely with the Director and departments across the organization to identify, report, and track defects, and to recommend improvements

Responsibilities:

• Oversee digital screens at David Geffen Hall, managing content scheduling, testing, troubleshooting, and serving as project manager and lead tester for digital signage initiatives, with on-site presence required as needed during office hours and occasionally after hours for special events.
• Coordinate digital signage and branding in collaboration with Design, Digital and Marketing departments, contributing to content planning and strategic execution.
• Perform quality assurance (QA) and regression testing for the website, with a focus on the ticket purchase path; coordinate bug tracking, documentation, and resolution, working closely with Customer Relations and other departments.
• Assist with user acceptance testing (UAT) efforts and support the Director in defining project scope, testing protocols, and deliverables.
• Collaborate with the Digital and Marketing teams to improve site experience, reduce friction, and drive revenue growth.
• Support CMS operations, including content uploads, updates, quality control, and occasional template testing.
• Maintain and enhance QA protocols; monitor site performance, log defects systematically, and recommend enhancements based on findings and user behavior.
• Stay current on best practices in digital quality assurance, CMS management, ticketing platforms, and user experience within the performing arts sector.
• Tessitura experience a plus; familiarity with User Experience testing, My Account environments, and eTicket workflows preferred.
• A commitment to contributing to an inclusive working environment is required.
• Miscellaneous duties as assigned.

Requirements:

• Bachelor’s degree in a related field (e.g., Digital Media, Information Systems, Marketing, UX, or similar) or equivalent professional experience
• A minimum of 3 years of experience in digital media, QA, or content management
• Tessitura or ticketing platform experience
• Experience managing digital signage systems, including scheduling a plus
• Proficiency with CMS platforms for content updates, quality control, and template testing
• Working knowledge of Google Analytics 4 (GA4) and ability to interpret site performance
• Experience with bug tracking tools (e.g., Jira, Trello)
• Basic understanding of HTML/CSS and web performance tools a plus
• Knowledge of UX best practices, My Account environments, and eTicket workflows preferred
• Experience in performing arts or cultural institutions is a plus
• Available for on-site support during office hours and occasional after-hours events

The New York Philharmonic offers a competitive salary and comprehensive benefits package to our full-time employees including:

• Medical Dental and Vision coverage
• Employer contributions to the 403(b) plan after one year of employment
• Employer paid Life and Disability insurance
• 12 Holidays

The New York Philharmonic is an Equal Opportunity Employer and does not discriminate on the basis of age, immigration or citizenship status, color, disability, ethnicity, gender, gender identity, marital and partnership status, national origin, race, religion, sexual orientation, veteran or active military service member or any other characteristic protected by federal, state or local laws in its employment policies.

How to apply

Please submit a resume and a cover letter.

No phone calls, please. Although we appreciate your interest, we will only contact applicants we are considering for interview.