Digital Quality & Operations Manager

ZipRecruiter; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The New York Philharmonic is seeking a Digital Quality & Operations Manager to enhance the digital experience for audiences. This role involves overseeing digital signage, managing content updates, and ensuring quality assurance for the website. The ideal candidate will have a background in digital media and experience in quality assurance, with a commitment to inclusivity. Join a historic organization dedicated to connecting with communities through music.

Benefits

Medical, Dental, and Vision coverage

Employer contributions to the 403(b) plan

Employer-paid Life insurance

12 Holidays

Competitive Vacation benefits

Qualifications

• Minimum 3 years of experience in digital media, QA, or content management.
• Experience with Tessitura or other ticketing platforms is a plus.

Responsibilities

• Oversee digital screens and manage content scheduling and testing.
• Perform quality assurance for the website, focusing on the ticket purchase path.
• Collaborate with Digital and Marketing teams to improve site experience.

Skills

Digital Media

Quality Assurance

Content Management

User Experience

Project Management

Education

Bachelor’s degree in a related field

Tools

Google Analytics 4

Jira

Trello

Job description

Job Description

The New York Philharmonic connects with millions of music lovers each season through live concerts in New York and around the world, as well as broadcasts, recordings, and education programs. After returning to a transformed David Geffen Hall in 2022, the Orchestra is acting on a renewed commitment to building on a legacy of more than 180 years, serving as a platform for today’s greatest musical artists and connecting with our communities. Gustavo Dudamel will become the Philharmonic’s Oscar L. Tang and H.M. Agnes Hsu-Tang Music and Artistic Director in the 2026–27 season.

The New York Philharmonic is seeking a Digital Quality & Operations Manager to oversee quality assurance for the organization’s digital platforms, including digital signage at David Geffen Hall and the website purchase path. The role will ensure a seamless digital experience for audiences by managing workflows, coordinating operational schedules, and assisting with daily content updates and maintenance across multiple content management systems (CMS). The Manager will work closely with the Director and various departments to identify, report, and track defects, and to recommend improvements.

Responsibilities:

• Oversee digital screens at David Geffen Hall, managing content scheduling, testing, troubleshooting, and serving as project manager and lead tester for digital signage initiatives, with on-site presence required as needed during office hours and occasionally after hours for special events.
• Coordinate digital signage and branding in collaboration with Design, Digital, and Marketing departments, contributing to content planning and strategic execution.
• Perform quality assurance (QA) and regression testing for the website, with a focus on the ticket purchase path; coordinate bug tracking, documentation, and resolution, working closely with Customer Relations and other departments.
• Assist with user acceptance testing (UAT) efforts and support the Director in defining project scope, testing protocols, and deliverables.
• Collaborate with Digital and Marketing teams to improve site experience, reduce friction, and drive revenue growth.
• Support CMS operations, including content uploads, updates, quality control, and occasional template testing.
• Maintain and enhance QA protocols; monitor site performance, log defects systematically, and recommend enhancements based on findings and user behavior.
• Stay current on best practices in digital quality assurance, CMS management, ticketing platforms, and user experience within the performing arts sector.
• Experience with Tessitura is a plus; familiarity with User Experience testing, My Account environments, and eTicket workflows is desirable.
• A commitment to contributing to an inclusive working environment is required.
• Miscellaneous duties as assigned.

Requirements:

• Bachelor’s degree in a related field (e.g., Digital Media, Information Systems, Marketing, UX, or similar) or equivalent professional experience.
• A minimum of 3 years of experience in digital media, QA, or content management.
• Tessitura or other ticketing platform experience.
• Experience managing digital signage systems, including scheduling, is a plus.
• Proficiency with CMS platforms for content updates, quality control, and template testing.
• Working knowledge of Google Analytics 4 (GA4) and ability to interpret site performance data.
• Experience with bug tracking tools (e.g., Jira, Trello).
• Basic understanding of HTML/CSS and web performance tools is a plus.
• Knowledge of UX best practices, My Account environments, and eTicket workflows.
• Experience in performing arts or cultural institutions is a plus.
• Availability for on-site support during office hours and occasional after-hours events.

The New York Philharmonic offers a competitive salary and comprehensive benefits, including:

• Medical, Dental, and Vision coverage.
• Employer contributions to the 403(b) plan after one year of employment.
• Employer-paid Life insurance.
• 12 Holidays.
• Competitive Vacation benefits.

Please submit a resume and cover letter. No phone calls, please. Only shortlisted candidates will be contacted for an interview.

The New York Philharmonic is an Equal Opportunity Employer and does not discriminate based on race, immigration or citizenship status, gender, age, marital and partnership status, veteran or active military service, or any other characteristic protected by law.