Digital Quality Engineering Program Manager (Retail eCommerce)

Cognizant; Tulsa (OK); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Digital Quality Engineering Program Manager (Retail eCommerce) to lead end-to-end QA and QE managed services for a large-scale digital retail environment. You will collaborate with customer stakeholders, delivery leaders, digital product teams, and distributed onsite and offshore teams to ensure quality excellence.

The role emphasizes driving automation, CI/CD, and continuous testing while managing governance, SLAs, and executive reporting.

Qualifications

• 20+ years in Quality Assurance or Quality Engineering with 8+ years in test program management.
• Experience leading large-scale quality managed-services engagements with governance and SLAs.
• Strong domain expertise in retail and e-commerce across digital commerce, OMS, fulfillment.
• Proven ability to lead distributed onsite and offshore teams and manage vendors.
• Experience developing automation strategies and CI/CD/CT practices.

Responsibilities

• Lead end-to-end delivery of Digital QA managed services for Digital Commerce, OMS, fulfillment, and related areas.
• Own quality engineering strategy, governance, delivery, release readiness, and executive reporting.
• Direct distributed teams, manage vendor performance, and address escalations.
• Drive quality transformation through automation adoption and continuous testing.
• Coordinate knowledge-transfer, operational readiness, and program-level communications.

Skills

Quality Assurance

Quality Engineering

Program Management

Test Automation

CI/CD

Stakeholder Management

Vendor Management

Executive Reporting

Leadership

Retail/eCommerce domain

Job description

About the role

As a Digital Quality Engineering Program Manager (Retail eCommerce), you will make an impact by leading end-to-end Quality Assurance and Quality Engineering managed services for a large-scale digital retail environment. You will be a valued member of the Quality Engineering team and work collaboratively with customer stakeholders, delivery leaders, digital product teams, and distributed onsite and offshore teams.

In this role, you will:

• Lead the end-to-end delivery of Digital Quality Assurance managed services across Digital Commerce, Order Management Systems, Fulfillment, Marketing Technology, Test Automation, and Performance Testing.
• Own the quality engineering strategy, governance model, delivery execution, release readiness, service-level agreement compliance, quality metrics, and executive reporting.
• Direct distributed onsite and offshore teams, manage vendor performance, address customer escalations, and maintain alignment across business, technology, and quality stakeholders.
• Drive quality engineering transformation through automation adoption, continuous testing, continuous integration and continuous delivery practices, and measurable process improvements.
• Govern knowledge-transfer transitions, operational readiness, service stabilization, and program-level communication with customer and Cognizant leadership.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring five days a week in a client or Cognizant office in Katy, Texas. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

• At least 20 years of experience in Quality Assurance or Quality Engineering, including a minimum of eight years in test program management.
• Extensive experience leading large-scale Quality Assurance or Quality Engineering managed-services engagements, including strategy, governance, delivery, service-level agreements, and operational performance.
• Strong domain expertise in retail and e-commerce, with experience across digital commerce, order management, fulfillment, or related customer-facing platforms.
• Demonstrated experience leading distributed onsite and offshore delivery teams, managing vendors, resolving escalations, and communicating with customer and executive stakeholders.
• Experience developing automation strategies and implementing continuous integration, continuous delivery, and continuous testing practices.

These will help you stand out

• Experience leading enterprise-level digital quality transformation programs.
• Knowledge of performance engineering and other non-functional testing disciplines.
• Experience managing knowledge-transfer programs, operational transitions, and managed-services stabilization.
• Ability to translate quality engineering metrics, risks, and delivery performance into clear executive-level reporting.
• Strong influence, communication, negotiation, and stakeholder-management capabilities.

We’re excited to meet people who share our mission and can make an impact in a variety of ways.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan