Digital Project Manager

Phoenix Support Services; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Phoenix Support Services is looking for a Remote Website Project Manager to oversee digital projects and ensure timely delivery. This role demands strong communication skills, project management experience, and familiarity with web development processes. Join a supportive team that values professional growth and flexible work arrangements.

Benefits

Free training courses

Flexible hours

Performance appraisals

Bonuses

Qualifications

• Strong communication and team management skills required.
• Proven experience in digital project management.
• Understanding of SEO, Google Analytics, and CMS is desirable.

Responsibilities

• Manage end-to-end website projects including content creation and launch.
• Oversee content processes and maintain client communication.
• Conduct quality checks and collaborate with development teams.

Skills

Communication

Team Management

Organizational Skills

Time Management

SEO Understanding

Education

Proven experience as a Digital Project Manager

Tools

ZOHO CRM

HTML/CSS

Project Management Software

Job description

Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup and provides limitless opportunities for career advancement.

Job Description

This is a remote position.

More than just a job, we offer an opportunity to grow. Come and be part of our growing team!

Leading by #PuttingPeopleFirst, Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we engage and delight our customers through years of industry expertise.

We're seeking a highly organized and detail-oriented Remote Website Project Manager to join our growing team. In this role, you'll lead the management and smooth operation of various digital projects and provide critical support to the CEO, acting as a trusted point of contact for a variety of tasks.

The Website Project Manager will oversee the Web Development Team, plan, monitor, and audit ongoing projects to ensure alignment with client requirements and timelines. You will follow meticulous processes to ensure quality and consistency in website and content development, managing tasks through checklists and ensuring timely completion and submission of all deliverables.

Knowledge of WordPress website design and development is important, as you will oversee multiple website developments. Excellent communication skills are essential to collaborate effectively with team members and clients, ensuring high customer satisfaction. You must also manage monthly tasks efficiently to maintain service quality.

This role involves communicating with US clients in English, so excellent spoken and written English skills are required. You will manage website projects from start to finish, including coordinating content, feedback, and ideas with clients.

Experience with ZOHO CRM is a plus but not necessary, as training will be provided. Ability to work in a team environment is essential.

Job Responsibilities:

• Manage end-to-end projects for new and existing websites.
• Oversee content creation processes (blogs and service pages).
• Manage website creation, launch, and migration.
• Identify and resolve potential risks or issues proactively.
• Suggest process improvements.
• Communicate with the team to ensure task clarity and progress.
• Maintain constant communication with clients via email or calls during development.
• Conduct quality checks and review work with developers.
• Handle initial setup tasks such as adding the site to Cloudflare, setting up Google Analytics, and creating development sites.
• Research and decide on website architecture.
• Collaborate on designing mock-ups with developers.
• Review SEO strategies and keywords.
• Review development sites before client review.

Requirements

• Respond promptly to communications.
• Strong communication and team management skills.
• Availability for conference calls on weekdays.
• Work during US MST hours.
• Install necessary apps on mobile devices.
• Proven experience as a Digital Project Manager.
• Experience with project management software.
• Familiarity with CMS, HTML/CSS.
• Understanding of SEO and Google Analytics.
• Solid technical background.
• Excellent organizational and time management skills.
• Excellent writing and communication skills.
• Ability to work well in a team.

What Makes Support Phoenix Services Great

We value our employees and support their professional growth through free training courses. Our remote setup offers flexible hours, performance appraisals, bonuses, and other benefits.

Serving a Greater Mission

We support community initiatives like the Sisters of Mary School, which provides education and vocational training to disadvantaged children worldwide. Our donations help sustain their voluntary work, reflecting our commitment to giving back.

Learn more about our work and how to donate via the links below.