Digital Programs Lead - Healthcare Tech

Datavant; Hartford (CT); On-site; USD 100,000 - 120,000; Full time

Job summary

Datavant is seeking a Digital Operations professional in the United States to lead the implementation, onboarding, and ongoing support of our digital products. You will coordinate client projects with internal teams to ensure milestones are met and outcomes are achieved.

You will collaborate with Sales, Product, Engineering, Analytics, and Operations to resolve issues, manage risk, and improve client experiences while building expertise in healthcare data workflows and Datavant products.

Qualifications

• Bachelor's degree or equivalent professional experience in healthcare, operations, client success, project management, or related fields.
• 3-6 years of experience in operations, project management, client success, consulting, healthcare, or customer-facing roles.
• Experience managing projects, coordinating cross-functional initiatives, or supporting client implementations.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent communication skills with the ability to engage technical, operational, and client stakeholders.

Responsibilities

• Support the implementation and execution of digital products by coordinating project activities, tracking milestones, monitoring progress, and helping ensure successful delivery of client outcomes.
• Manage a portfolio of low-to-medium complexity digital programs and client projects, ensuring timely execution and a high-quality customer experience.
• Partner with clients to understand program requirements, gather information, and support successful onboarding and implementation activities.
• Assist with data validation, project tracking, reporting, and analysis to help drive informed decision-making and program success.
• Collaborate with Sales, Client Success, Product, Engineering, Analytics, and Operations teams to resolve issues, remove obstacles, and improve client outcomes.
• Identify risks, challenges, and opportunities within assigned projects and elevate appropriately to drive timely resolution.
• Contribute to process improvement initiatives by identifying inefficiencies and recommending enhancements to workflows, tools, and client experiences.
• Support documentation, training, and knowledge-sharing efforts to improve team effectiveness and operational consistency.
• Build expertise in digital program operations, healthcare workflows, and Datavant products to effectively support customers and internal stakeholders.
• Participate in special projects and strategic initiatives that support the growth and success of our digital products and programs.

Skills

Organization

Communication

Analysis

Problem solving

Cross-functional

Project coordination

Healthcare familiarity

Education

Bachelor's degree or equivalent

Job description

Datavant is seeking a Digital Operations professional in the United States to lead the implementation, onboarding, and ongoing support of our digital products. You will coordinate client projects with internal teams to ensure milestones are met and outcomes are achieved.

You will collaborate with Sales, Product, Engineering, Analytics, and Operations to resolve issues, manage risk, and improve client experiences while building expertise in healthcare data workflows and Datavant products.