Healthcare Digital Programs Lead

Datavant; Richmond (VA); On-site; USD 100,000 - 120,000; Full time

Job summary

Datavant is a healthcare data collaboration platform that enables secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies. Datavanters contribute to transforming health data usage through digital product implementations and program management.

The Digital Operations role focuses on coordinating client implementations, onboarding, and ongoing program delivery across cross-functional teams.

Qualifications

• Bachelor's degree or equivalent professional experience in healthcare, operations, client success, project management, or related fields.
• 3–6 years of experience in operations, project management, client success, consulting, healthcare, or customer-facing roles.
• Experience managing projects, coordinating cross-functional initiatives, or supporting client implementations.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent communication skills with the ability to engage technical, operational, and client stakeholders.
• Analytical mindset with the ability to interpret data, identify trends, and support data-driven decision-making.
• Demonstrated problem-solving skills and a proactive approach to identifying and addressing challenges.
• Strong attention to detail, follow-through, and commitment to delivering high-quality outcomes.
• Ability to quickly learn technical concepts, healthcare workflows, and digital product capabilities.
• Collaborative team player who enjoys working cross-functionally to achieve shared goals.

Responsibilities

• Support the implementation and execution of digital products by coordinating project activities, tracking milestones, monitoring progress, and helping ensure successful delivery of client outcomes.
• Manage a portfolio of low-to-medium complexity digital programs and client projects, ensuring timely execution and a high-quality customer experience.
• Partner with clients to understand program requirements, gather information, and support successful onboarding and implementation activities.
• Assist with data validation, project tracking, reporting, and analysis to help drive informed decision-making and program success.
• Collaborate with Sales, Client Success, Product, Engineering, Analytics, and Operations teams to resolve issues, remove obstacles, and improve client outcomes.
• Identify risks, challenges, and opportunities within assigned projects and elevate appropriately to drive timely resolution.
• Contribute to process improvement initiatives by identifying inefficiencies and recommending enhancements to workflows, tools, and client experiences.
• Support documentation, training, and knowledge-sharing efforts to improve team effectiveness and operational consistency.
• Build expertise in digital program operations, healthcare workflows, and Datavant products to effectively support customers and internal stakeholders.
• Participate in special projects and strategic initiatives that support the growth and success of our digital products and programs.

Skills

Organizational skills

Communication skills

Analytical mindset

Problem solving

Data interpretation

Cross-functional collaboration

Detail-oriented

Learning technical concepts

Team player

Education

Bachelor's degree

Tools

Sigma

Snowflake

Tableau

Power BI

Job description

Datavant is a healthcare data collaboration platform that enables secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies. Datavanters contribute to transforming health data usage through digital product implementations and program management.

The Digital Operations role focuses on coordinating client implementations, onboarding, and ongoing program delivery across cross-functional teams.