Digital Product Support Specialist

Radiant Systems Inc; Columbus (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Cummins is seeking a Digital Customer Support Specialist to deliver expert support for digital products and services. You will be the primary contact for customers, end users, and dealer channels, ensuring timely resolutions, adoption, and a positive experience.

Work with Product Management, Software Engineering, and Operations to resolve issues, document activities, and contribute to continuous improvement in support processes and customer satisfaction.

Qualifications

• Customer focus and relationship management.
• Strong troubleshooting and analytical thinking.
• Ability to collaborate across Product Management, Software Development, and Support teams.
• Data analysis and reporting skills.
• Maintain accurate case documentation and knowledge of processes.

Responsibilities

• Deliver responsive, professional support via multiple channels (email, Teams, Zoom).
• Educate users on product functionality and best practices for adoption.
• Document all interactions in OneC Management Tool (Salesforce).
• Investigate and resolve issues with Cummins digital tools and services.
• Escalate complex issues with detailed troubleshooting and recommended actions.
• Collaborate with multiple teams to drive timely resolution and improvements.
• Provide regular reporting on key support metrics.

Skills

Customer focus

Technical troubleshooting

Cross-functional collaboration

Data analysis

Documentation

Job description

Cummins is seeking a Digital Customer Support Specialist to deliver expert support for digital products and services. You will be the primary contact for customers, end users, and dealer channels, ensuring timely resolutions, adoption, and a positive experience.

Work with Product Management, Software Engineering, and Operations to resolve issues, document activities, and contribute to continuous improvement in support processes and customer satisfaction.