Digital Product Manager

American Retirement Association; Arlington (VA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid workplace

Competitive salary

Comprehensive benefits

Professional development

Job summary

American Retirement Association is seeking a Digital Product Manager to oversee the execution, coordination, and ongoing operation of our software products, starting with Ask ERISA and the ERISA Outline Book platforms. You will drive cross-functional product launches and ongoing operations with Marketing, IT, Education, Sales, and Customer Care to ensure well-documented execution and measurable success.

You will evaluate features for prioritization, manage launch readiness, and translate

Qualifications

• 3+ years of experience in product management, product operations, or a similar role supporting software products.
• Bachelor's degree or equivalent experience.
• Experience with SaaS and subscription product operations, including provisioning, account lifecycle, and usage monitoring.
• Familiarity with AI-powered or retrieval-based software products and related cost/performance considerations.
• Ability to translate between technical and business stakeholders and coordinate cross-functional teams.

Responsibilities

• Feature and roadmap execution: evaluate new feature requests and maintain a prioritization framework.
• Cross-functional coordination: connect Marketing, IT, Education, Sales Operations, and Customer Care for launches and operations.
• Operations and documentation: maintain SOPs for product and account lifecycle operations and establish evaluation/launch standards.
• Customer and field input: equip sales and care with product knowledge and translate feedback into backlog improvements.
• Metrics and reporting: monitor adoption, engagement, and resource usage; report risks and tradeoffs.

Skills

Communication

Presentation

Relationship-building

Project management

Planning

Organization

Cross-functional coordination

Analytical thinking

Problem-solving

Product metrics

Process documentation

Time management

Tech-to-business translation

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Adobe Acrobat

Fonteva / AMS

Content Management Systems

Digital Experience Platforms

Job description

Job Title: Digital Product Manager
Organization: American Retirement Association
Location: Hybrid (On-site 3+ days/week, Arlington, VA)
Position Type: Full-Time | Exempt
Reports To: Senior Director of Digital Marketing

About Us

At the American Retirement Association (ARA), we are dedicated to empowering retirement professionals to help all Americans achieve a secure retirement. We do this through education, advocacy, and innovation. Join our collaborative, mission-driven team and help shape the future of retirement in America.

Position Summary

We’re looking for an experienced Digital Product Manager who will support the execution, coordination, and ongoing operation of the American Retirement Association’s software products, beginning with Ask ERISA and the ERISA Outline Book (EOB) platforms and other future digital offerings. This role serves as the operational and cross-functional lead for product launches and ongoing operations, connecting Marketing, IT, Education, Sales, and Customer Care to ensure coordinated, well-documented execution. The Digital Product Manager evaluates and recommends product features for prioritization, manages launch readiness for new products, quality assurance processes, maintains product and resource-usage metrics, and translates customer and field feedback into actionable improvements. The position is expected to expand over time to support additional software products as ARA’s product portfolio grows.

Key Responsibilities

• Feature and roadmap execution: Evaluate and recommend new feature requests for prioritization. Establish and maintain a repeatable framework for prioritizing across multiple products that compete for shared engineering and support capacity.
• Cross-functional coordination: Serve as the connective layer across Marketing, IT, Education, Sales Operations, and Customer Care for product launches and operations. Coordinate with the sales team on pricing and packaging, contributing product input and customer feedback. Manage launch readiness for new products across teams, including operational checklist items, testing, and go-live punch lists. Manage the quality assurance and acceptance process, coordinating sign-off across stakeholders.
• Operations and documentation: Follow and keep updated standard operating procedures for product and account lifecycle operations, including provisioning, seat changes, and deactivation. Develop and document standards for how new products are evaluated, scoped, and launched.
• Customer and field input: Equip sales and customer care with product knowledge for demos and conferences. Translate customer feedback into prioritized product improvements and run a structured feedback loop from users and the field into the product backlog.
• Metrics and reporting: Monitor product metrics, including adoption, engagement, feature usage, and feedback. Monitor and maintain resource and consumption metrics, and report out to support planning, budgeting, and the identification of resource abuse or unsustainable usage. Report product status, risks, and tradeoffs to stakeholders.

Qualifications

• Skills Requirements: Communication, presentation, and relationship-building skills. Project management, planning, organization, and cross-functional coordination skills. Analytical and problem-solving skills, including comfort working with product and usage metrics. Process documentation and time management skills. Ability to translate between technical and business stakeholders.

• Knowledge Requirements: Working knowledge of software product management practices, including backlog input, requirements gathering, launch coordination, and quality assurance. Familiarity with SaaS and subscription product operations, including provisioning, account lifecycle, and usage-based cost monitoring. General understanding of AI-powered or retrieval-based software products and the cost and performance considerations involved.

• Technology Requirements: Virtual communication and presentation platforms. Microsoft Office Suite, Adobe Acrobat, Fonteva or other Association Management Systems, Content Management Systems, and Digital Experience Platforms.

• Experience Requirements: 3+ years of experience in product management, product operations, or a comparable role supporting software products.
  

• Education Requirements: Bachelor's degree or equivalent experience.
  

• Supervisory Requirements: None

• Travel Requirements: Occasional domestic travel for conferences, product demos, and team meetings.

• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, both in a home and office environment. Ability to use standard office equipment, including computers, keyboards, phones, and printers. Visual acuity to view and analyze information on a computer screen for extended periods. Occasional light lifting (up to 20 lbs) for transporting a laptop or office materials between work locations. Ability to commute to the office as required (i.e., at least 3 days per week). Ability to participate in virtual and in-person meetings, presentations, or team collaborations.

Why Join Us?

We’re a purpose-driven organization that values innovation, collaboration, and meaningful impact. As the Digital Product Manager, your work will directly support our mission and enhance the way we connect with our community.

We offer:

• Competitive salary
• Comprehensive benefits
• Hybrid workplace
• Opportunities for professional development

Employee Benefits

ARA offers its full-time employees a robust benefits package that includes:

• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Profit Sharing 401(k) Plan
• Defined Benefit Pension Plan
• Health Savings Account
• Flexible Spending Account
• Eleven Paid Holidays
• Eighteen Days of Paid Time Off
• Two Hours of Personal Leave Per Month
• Parental Leave
• Hybrid Work Arrangement (Telework on Mondays and Fridays)
• Commuting/Telework Benefits
• Employee Assistance Program
• Membership in Experian My Financial Expert
• Membership in Calm App
• Spot Pet Insurance Discount
• Worldwide Travel Assistance Program
• Will Preparation Services

Equal Opportunity Employer

American Retirement Association is an Equal Opportunity Employer. American Retirement Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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