Learning Technology Coordinator

American Retirement Association; Arlington (VA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Hybrid Work Arrangement

11 Paid Holidays

Health Savings Account

Flexible Spending Account

Professional development opportunities

Job summary

American Retirement Association is seeking a Learning Technology Coordinator to provide operational support for learning technologies, enabling enrollment, exams, badging, and credentialing. You’ll help deliver education products and services to members and prospective members.

Responsibilities include proctoring exams, data entry, reporting, and maintaining exam and credentialing processes across YouTestMe and Credly. Hybrid/remote work options available.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years of experience in program assistance, support, customer service, and project resolution.
• Professional association experience is a plus.

Responsibilities

• Coordinate and maintain examinations, including processing exam requests and data uploads.
• Proctor examination delivery, data entry, quality control, and materials prep.
• Coordinate expiring exams and input annual test updates into YouTestMe.
• Coordinate certificate and Credly badging processes.
• Provide reports and support for enrollment, testing, badging, and credentialing.
• Research and analyze data related to enrollment, testing, badging, and credentialing.
• Create and maintain inventories in AMS and LMS systems.
• Prepare reports and upload continuing education data to approved third parties.
• Assist with administration of continuing education policy, communications, program approvals, and audits.

Skills

Interpersonal skills

Communication

Presentation

Relationship-building

Multitasking

Project management

Planning

Organization

Customer service

Analytical thinking

Time management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

YouTestMe

Credly

Learning Management Systems

Association Management Systems

Content Management Systems

Digital Experience Platforms

Job description

Job Title: Learning Technology Coordinator
Organization: American Retirement Association
Location: Hybrid (On-site 3+ days/week, Arlington, VA) or Remote
Position Type: Full-Time | Exempt

Reports To: Director of Learning Technology

About Us

At the American Retirement Association (ARA), we are dedicated to empowering retirement professionals to help all Americans achieve a secure retirement. We do this through education, advocacy, and innovation. Join our collaborative, mission-driven team and help shape the future of retirement in America.

Position Summary

We’re looking for Learning Technology Coordinator to provide operational and administrative support for the association’s learning technologies that enable enrollment, examination, badging, and credentialing. The coordinator contributes to the delivery of the association’s professional education products and services and their distribution to members and prospective members.

Key Responsibilities

• Coordinate and maintain examinations, including processing examination requests, extending exams as requested, and processing data uploads related to examination completions.
• Proctor examination delivery, providing data entry and quality control, and preparing materials.
• Coordinate expiring exams and coordinate and input annual test updates into the YouTestMe system.
• Coordinate the certificate and Credly badging processes.
• Provide reports and date and recertification activities, including providing technical assistance and customer support to users of the association’s education systems.
• Research, compile, and analyze data related to enrollment, testing, badging and credentialing.
• Create products and maintain inventories within the Association Management System and Learning Management System.
• Prepare reports and upload continuing education data to approved 3rd

• Assist with the administration of the association’s continuing education policy, member communications, program approval processes, and audits.

Qualifications

• Skills Requirements: Interpersonal, communication, presentation, and relationship-building skills. Multitasking, project management, planning, organization, and customer service skills. Analytical and problem-solving skills. Time management skills.
• Knowledge Requirements: Learning Management Systems, YouTestMe, Credly use, and customer service.
• Technology Requirements: Microsoft Office Suite. Learning Management Systems, Association Management Systems, Content Management Systems, and Digital Experience Platforms.
• Experience Requirements: 3 years of experience in program assistance and support, customer service, and project resolution in a professional environment. Professional association experience a plus.
• Education Requirements: Bachelor’s degree or equivalent experience.
• Supervisory Requirements: None
• Travel Requirements: Local travel via motor vehicle.
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, both in a home and office environment. Ability to use standard office equipment, including computers, keyboards, phones, and printers. Visual acuity to view and analyze information on a computer screen for extended periods. Occasional light lifting (up to 10 lbs) for transporting a laptop or office materials between work locations. Ability to commute to the office as required (i.e., at least 3 days per week). Ability to participate in virtual and in-person meetings, presentations, or team collaborations.

Why Join Us?

We’re a purpose-driven organization that values innovation, collaboration, and meaningful impact. As the Learning Technology Coordinator, your work will directly support our mission and enhance the way we connect with our community.

We offer:

• Competitive salary
• Comprehensive benefits
• Hybrid workplace

Employee Benefits

ARA offers its full-time employees a robust benefits package that includes:

• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Profit Sharing 401(k) Plan
• Defined Benefit Pension Plan
• Health Savings Account
• Flexible Spending Account
• Eleven Paid Holidays
• Eighteen Days of Paid Time Off
• Two Hours of Personal Leave Per Month
• Parental Leave
• Hybrid Work Arrangement (Telework on Mondays and Fridays)
• Commuting/Telework Benefits
• Employee Assistance Program
• Membership in Experian My Financial Expert
• Membership in Calm App
• Spot Pet Insurance Discount
• Worldwide Travel Assistance Program
• Will Preparation Services

Equal Opportunity Employer

American Retirement Association is an Equal Opportunity Employer. American Retirement Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.