Director, Digital Consulting Services

AARP; Washington (District of Columbia); Hybrid; USD 150,000 - 210,000; Full time

Job summary

AARP in Washington, DC seeks a Director, Digital Consulting Services to bridge business needs with digital capability activation and to translate the organization’s digital portfolio into practical, high-impact use cases that deliver measurable value.

You will partner with cross-functional stakeholders to drive adoption, educate teams on capabilities, and guide roadmap evolution while aligning digital capabilities with strategic priorities and program outcomes.

Qualifications

• Bachelor's degree or equivalent in Business Administration, IT, Digital Transformation, Organizational Development, or related field; Master's preferred.
• 8+ years of progressive experience in consulting, digital transformation, technology enablement, business relationship management, or related leadership roles.
• Experience partnering with business and technology stakeholders to translate organizational needs into scalable digital solutions.
• Proven ability to develop and execute digital adoption and capability activation strategies that drive measurable business outcomes.
• Strong understanding of digital platforms, enterprise technologies, product ecosystems, and business process optimization.

Responsibilities

• Uses adoption strategies that move beyond awareness to practical, value-driven application within day-to-day operations.
• Partners with stakeholders to translate the existing portfolio of digital tools and platforms into clear, actionable use cases aligned to business priorities.
• Educates and guides stakeholders on available capabilities, ensuring stakeholders understand how to effectively leverage them to drive outcomes.
• Provides hands-on guidance and light technical support to ensure capabilities are deployed correctly and function as intended.
• Diagnoses and resolves adoption or implementation challenges, minimizing friction and accelerating time to value.
• Translates business insights into actionable recommendations and feeds them back to technical product teams to inform roadmap evolution.

Skills

Leadership

Stakeholder management

Digital transformation

Consulting

Communication

Adoption strategies

Education

Bachelor's degree

Master's degree preferred

Job description

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation’s largest-circulation publications,

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation’s largest-circulation publications, AARP The Magazine and the AARP Bulletin. The Director, Digital Consulting Services serves as the critical bridge between business needs and digital capability activation. This role partners closely with cross-functional stakeholders to translate the organization’s digital portfolio into practical, high-impact use cases, ensuring capabilities are effectively adopted, implemented correctly, and deliver measurable value. Acting as both a strategic advisor and hands‑on enabler, this leader drives continuous engagement with the business to surface opportunities, address unmet needs, and inform future technical product and digital capability development.

Responsibilities

• Utilizes adoption strategies that move beyond awareness to practical, value-driven application within day‑to‑day operations.
• Partners with stakeholders to translate the existing portfolio of digital tools and platforms into clear, actionable use cases aligned to business priorities.
• Educates and guides stakeholders on available capabilities, ensuring stakeholders understand how to effectively leverage them to drive outcomes.
• Provides hands‑on guidance and light technical support to ensure capabilities are deployed correctly and function as intended.
• Diagnoses and resolves adoption or implementation challenges, minimizing friction and accelerating time to value.
• Translates business insights into actionable recommendations and feed them back to technical product teams to inform roadmap evolution.

Qualifications

• Bachelor's degree or equivalent experience in Business Administration, Information Technology, Digital Transformation, Organizational Development, or a related field; Master's degree preferred.
• Minimum 8 years of progressive experience in consulting, digital transformation, technology enablement, business relationship management, or a related field, including leadership responsibilities.
• Demonstrated experience partnering with business and technology stakeholders to translate organizational needs into scalable digital solutions and high-value use cases.
• Proven ability to develop and execute digital adoption and capability activation strategies that drive measurable business outcomes and sustained utilization.
• Strong understanding of digital platforms, enterprise technologies, product ecosystems, and business process optimization, with the ability to align capabilities to strategic priorities.
• Experience providing consultative guidance, stakeholder education, and light technical support to ensure successful implementation, adoption, and value realization of digital capabilities.
• Demonstrated success identifying adoption barriers, diagnosing implementation challenges, and developing solutions that improve user experience, accelerate adoption, and maximize return on digital investments.
• Exceptional leadership, consulting, communication, stakeholder management, and influencing skills, with the ability to translate business insights into actionable recommendations that inform product strategy and roadmap evolution.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation And Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company‑funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance‑based and peer‑based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.