Digital Print Specialist / Center Associate PT

The UPS Store of Chicago; Illinois; On-site; USD 28,000 - 36,000; Full time

Job summary

The Digital Print Specialist / Center Associate at The UPS Store, Inc. delivers world-class customer service to retail customers, business owners, and busy families.

You will pack and process shipments for local, national, and international delivery and manage print orders using various carriers. You will operate copiers, fax machines, binding equipment, laminators, and cash registers, and advise customers on products and best-value options.

Qualifications

• Minimum one year of customer service experience.
• Ability to handle walk-in and phone/email inquiries.
• Strong attention to detail and high quality control.

Responsibilities

• Understands and fulfills the needs of walk-in customers and inquiries.
• Communicates effectively and listens to customers, co-workers, vendors, and leadership.
• Empathizes with and manages demanding customers to turn a stressful event into a positive experience.
• Packages shipments for safe arrival and handles printing tasks.
• Produces designs and proofs for print projects using Adobe and Microsoft Suites.
• Operates equipment and assists others as needed.
• Maintains a clean, organized, and safe working environment.
• May open/close the store and perform end-of-day accounting.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Adobe Creative Suite

Education

High school diploma or GED

Tools

Adobe Suite

Microsoft Office

Job description

Job Description

COMPANY DESCRIPTION

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.
THE UPS STORE, INC.is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

JOB DESCRIPTION

The Digital Print Specialist / Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

RESPONSIBILITIES

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

QUALIFICATIONS

• High school diploma or GED required
• One year of customer service experience required (more preferred)
• One to two years of