Digital Print Project Leader & Client Success

VSEEN; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

VSEEN is a leading marketing, print production, events, and visual merchandising company specializing in high-quality printed assets, packaging, retail displays, branded experiences, and custom production solutions.

We are looking for an experienced Digital Print Project Manager / Customer Service professional who understands the print process, can manage multiple projects from start to finish, and enjoys building strong client relationships.

Qualifications

• 5+ years of experience in print production, print project management, customer service, or print buying.
• Strong knowledge of digital and offset printing processes.
• Understanding of print specifications, materials, finishing, and production requirements.
• Strong organizational and time-management skills with the ability to prioritize multiple projects.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to negotiate effectively with customers and vendors.
• Ability to remain calm and solution-oriented under pressure.
• Strong attention to detail and follow-through.
• Ability to work independently while also collaborating effectively with a team.
• Comfortable following established processes and systems.
• Purchasing and vendor management/negotiation experience is a plus.

Responsibilities

• Manage print and specialty projects from initial request through final delivery.
• Review customer specifications, identify requirements, and provide accurate quotes within 24-48 hours.
• Guide clients on production methods, materials, specifications, and solutions.
• Coordinate proofs, production schedules, deliveries, and project details.
• Maintain strong, professional relationships with customers and ensure expectations are met.
• Communicate effectively with Sales, Production, Management, and internal departments.
• Serve as a knowledgeable resource regarding digital and offset printing capabilities and processes.
• Negotiate pricing, timing, specifications, and deliverables with clients and vendors.
• Identify opportunities to generate additional revenue through client relationships and project recommendations.
• Track quotes, won/lost business, jobs, errors, and other project information using established systems.
• Work with internal departments to ensure a smooth process from inquiry through invoicing and payment.
• Manage multiple projects and priorities in a fast-paced production environment.
• Escalate issues appropriately and proactively resolve problems before they impact the customer.

Skills

Project management

Client relationship management

Communication skills

Negotiation

Time management

Team collaboration

Adobe Creative Suite knowledge

Tools

Adobe Creative Suite

Job description

VSEEN is a leading marketing, print production, events, and visual merchandising company specializing in high-quality printed assets, packaging, retail displays, branded experiences, and custom production solutions.

We are looking for an experienced Digital Print Project Manager / Customer Service professional who understands the print process, can manage multiple projects from start to finish, and enjoys building strong client relationships.