Digital Portals & Client Experience Analyst

ABN AMRO Clearing USA LLC

Chicago (IL)

On-site

USD 99,000 - 121,000

Full time

6 days ago

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Benefits offered by this job

Flexible hybrid work schedule

Hybrid onsite stipend

Paid time off

Health benefits

401(k) match

Tuition assistance

Mobile stipend

Commuter benefits

Job summary

ABN AMRO Clearing USA LLC in Chicago seeks a Business Developer to join the Client Instructing team. You will bridge business stakeholders, product owners, and engineering to deliver scalable, compliant digital solutions for client payment instructions.

The role is based in Chicago with a minimum of three onsite days per week. Responsibilities include gathering requirements, maintaining the product backlog, leading workshops, supporting Agile ceremonies, and ensuring regulatory compliance (e.g.,

Qualifications

5+ years of experience as a Business Analyst or Business Developer, preferably in financial services.
Bachelor’s or Master’s degree in Business, IT, Finance, or related field.
Experience delivering client-facing digital platforms or applications.
Strong understanding of banking products and services.
Familiarity with Agile/Scrum methodologies and tools (e.g., Jira).
Experience with digital channels (web portals, APIs) and CRM platforms (Salesforce, Microsoft Dynamics).
Understanding of system integration, APIs, and data flows.
Basic SQL or data analysis skills (preferred).
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to translate technical concepts into clear business language.
Strong documentation and process modeling capabilities.
High attention to detail with a focus on quality and compliance.

Responsibilities

Serve as the primary liaison between business stakeholders and development teams.
Gather, analyze, and translate business requirements into functional specifications, user stories, and acceptance criteria.
Maintain and refine the product backlog in collaboration with the Product Owner.
Lead stakeholder workshops, interviews, and process mapping sessions.
Support Agile ceremonies (sprint planning, backlog grooming, retrospectives).
Develop test cases, support User Acceptance Testing (UAT), and guide releases.
Provide production support, including incident management and issue resolution.
Document processes, systems, and IT landscapes.
Conduct impact assessments and identify process improvement opportunities.
Collaborate with architects and developers to design secure, scalable solutions.
Ensure compliance with regulatory standards (e.g., DORA).
Analyze customer journeys and recommend enhancements to client experience.
Act as a key spokesperson for the Client Instructing team in the U.S.