Digital Pickup Lead - Customer Experience & Ops

Meijer, Inc.; Stow (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Meijer Inc. in Stow, Ohio, is seeking a Digital Pickup Lead to guide daily store operations and deliver an outstanding customer experience. You will lead checkout flows, coordinate tasks, and ensure staff engagement while maintaining Meijer standards.

This role emphasizes coaching peers, managing schedules, and supporting training programs to drive sales and customer satisfaction in a fast-paced retail environment.

Qualifications

• Passion for customer service with strong engagement and approachability.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Ability to influence others and build rapport quickly.
• Willingness to mentor and train peers.
• Ability to lift and move product as needed.

Responsibilities

• Engage customers to deliver the best shopping experience and checkout flow.
• Communicate with team members and assign daily work tasks.
• Mentor and coach teammates to meet service and sales goals.
• Assist with training new team members and cross-training high-potential talent.
• Assist with department scheduling to improve engagement, service, and profitability.

Skills

Customer service

Team leadership

Retail operations

Communication

Training

Scheduling

Safety compliance

Job description

Meijer Inc. in Stow, Ohio, is seeking a Digital Pickup Lead to guide daily store operations and deliver an outstanding customer experience. You will lead checkout flows, coordinate tasks, and ensure staff engagement while maintaining Meijer standards.

This role emphasizes coaching peers, managing schedules, and supporting training programs to drive sales and customer satisfaction in a fast-paced retail environment.