Digital Personal Banker

Park National Corporation; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading financial institution in Cincinnati seeks a dedicated banking professional to engage with customers and manage their banking needs. The role involves building relationships, providing tailored financial advice, and performing essential banking functions. Candidates must possess strong interpersonal skills and a high school diploma, with 2-4 years of retail banking experience preferred. Flexible work arrangements are available, with standard hours from 8 a.m. to 5 p.m.

Qualifications

• 2-4 years retail banking experience required.

Responsibilities

• Engage with customers and establish rapport.
• Own a customer relationship portfolio.
• Perform retail banking functions such as payments and account maintenance.

Skills

Interpersonal Skills

Customer Service Skills

Effective Communication

Organizational Skills

Problem Analysis

Teamwork

Education

High School Diploma

Job description

Job Description

The candidate selected for this position would be required to work from an office location within the Park footprint. Please speak to the hiring manager for location options.

Responsibilities

• Engage with customers and establish rapport that encourages further engagement
• Own a customer relationship portfolio and serve as the single point of contact for the customer's banking needs
• Be responsive, providing timely replies to inquiries, actively listening to understand customer needs, and following up as necessary
• Be proactive in building relationships, identifying opportunities for expansion, recommending products, and resolving issues proactively
• Understand customer financial goals and provide tailored, holistic advice to help achieve them
• Perform retail banking functions such as payments, transfers, account maintenance, account opening, and loan applications, demonstrating understanding of banking procedures and risk
• Support digital banking by assisting with online and mobile solutions, including setup, login, and usage advice
• Connect customers to experienced banking experts for comprehensive financial solutions
• Adhere to compliance, risk management policies, and deliver high service standards
• Perform other duties as assigned

Competencies

• Interpersonal and Customer Service Skills
• Effective Written and Verbal Communication
• Ability to Follow Directions
• Adaptability
• Basic Computer Skills
• Organizational Skills and Attention to Detail
• Multi-tasking Ability
• Problem and Situation Analysis
• Technical Skills
• Creativity
• Influence and Relationship Building
• Teamwork

Education, Certifications, and Experience

High School diploma or equivalent required. 2-4 years retail banking experience required.

Additional Information

Must be able to work on a computer/view a screen for extended periods.

Schedule

Standard hours are Monday through Friday, 8 a.m. to 5 p.m., full-time (minimum 37.5 hours, typically 40 hours). Evening and weekend hours may be required. Flexible work arrangements and some onsite hours are available.

The candidate must work from an office within the Park footprint; consult with the hiring manager for specific location options.

Equal Opportunity Employer

This employer is committed to equal opportunity and compliance with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.