Retail Personal Banker l - Cincinnati (Hamilton County)

Fifth Third; Fairfield (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading bank in Ohio is seeking a Retail Personal Banker I to enhance customer relationships through consultative sales and service. The role includes onboarding, processing transactions, and working closely with customers to meet their financial needs. Ideal candidates will possess a college degree or relevant experience and have a strong sales aptitude.

Qualifications

• Experience in financial industry preferred.
• Ability to develop comfort with sales activities.
• Understanding of advanced math for credit and financial analysis.

Responsibilities

• Use consultative sales and Financial Needs Assessment to understand customer profiles.
• Meet/exceed customer experience and sales goals.
• Participate in loan and bankcard processes.

Skills

Sales

Customer Service

Communication

Education

College degree

Job description

Retail Personal Banker I - Cincinnati (Hamilton County)

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Location: Fairfield, OH | Full-time | Posted Yesterday | Application Deadline: July 31, 2025

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Position Overview

Selected candidates will undergo a 4-8 week onboarding and education program, including rotations in operations and Sales & Service. Upon completion, candidates may be certified to perform as a Retail Personal Banker I, a role focused on using consultative sales to meet customer needs, acquiring new households, and deepening existing relationships. Responsibilities include processing teller transactions and working as part of the platform staff.

Key Responsibilities

1. Use consultative sales and Financial Needs Assessment to understand customer profiles and needs.
2. Maintain knowledge of retail products/services and recommend solutions.
3. Proactively reach out to customers using approved marketing tools.
4. Focus on cross-selling and outside sales activities.
5. Build relationships with Business Partners and refer customers for holistic solutions.
6. Meet/exceed customer experience and sales goals, contributing to revenue growth.
7. Guide Customer Service Representatives in sales and referrals.
8. Ensure customer satisfaction with professionalism and a helpful demeanor.
9. Handle customer issues confidently and maintain confidentiality.
10. Follow all policies, procedures, and ethical standards.
11. Participate in loan and bankcard processes, from application to closing.
12. Assist in opening/closing the Financial Center or Bank Mart.
13. Stay updated on procedures to mitigate fraud and risk.

Qualifications

• College degree or relevant work experience.
• Experience in financial industry preferred.
• Ability to develop comfort with sales activities.
• Understanding of advanced math for credit and financial analysis.
• Professional appearance and communication skills.
• Knowledge of retail policies and sound judgment.
• S.A.F.E. Act registration via NMLS required at employment.

Working Conditions

• Standard office environment.
• Extended computer screen viewing.
• Travel within the affiliate for training and scheduling flexibility.
• Participation in training sessions outside the affiliate.

Equal Opportunity

Fifth Third Bank is committed to an inclusive culture and equal employment opportunity for all applicants, regardless of protected characteristics.