Digital Pathology Field Service Engineer

SYNNEX; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Join SYNNEX as a Digital Pathology Field Service Engineer, where you will be integral to maintaining and supporting digital pathology products in medical environments. This role involves preventive maintenance, installation, and customer communication, and requires strong technical and interpersonal skills to ensure high levels of customer satisfaction. If you're ready for a rewarding challenge in a supportive work environment, this opportunity is for you.

Benefits

Flexible working hours

Professional development programs

Employee well-being initiatives

Diversity and inclusion resources

Qualifications

• Proven experience in a servicing role with direct customer interaction.
• Strong understanding of service documentation processes.

Responsibilities

• Perform preventive maintenance and Field Change Orders (FCOs).
• Install instruments at customer facilities.
• Provide onsite support and troubleshooting for digital products.

Skills

Problem-solving

Customer service

Communication

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Windows and Office applications

Job description

About the Role:

Are you a skilled field engineer with a passion for technology and a commitment to customer satisfaction? We are looking for a Digital Pathology Field Service Engineer to join our dynamic team. In this role, you will play a crucial part in ensuring the functionality and reliability of digital pathology products in various medical environments. Ideal locations include Denver Metro Area, CO, Greater Phoenix, AZ, and Southeastern Texas or Western Louisiana.

What You'll Do:

• Preventive Maintenance: Track, schedule, and complete all preventive maintenance and Field Change Orders (FCOs).

• Installation: Install instruments at customer facilities and product shows, ensuring full functionality according to specifications.

• Onsite Support: Provide onsite support for all digital products, including installation and initial configuration of various middleware/instrumentation configurations.

• Documentation: Document and record repair information, including work orders and analyzer information, in accordance with SOP timelines and regulatory requirements.

• Troubleshooting: Analyze, review, and inspect findings to determine the source of problems via telephone and/or on-site; perform troubleshooting to repair or replace necessary parts.

• Customer Communication: Serve as a communication link between the customer and the company to ensure effective service and high-level customer satisfaction.

• Resource Management: Manage company resources and equipment effectively, coordinating problem resolution to minimize downtime.

What We're Looking for:

• Strong understanding of service documentation processes.

• Experience with data gathering and service goal monitoring.

• Familiarity with automation systems and robotics.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Customer-first attitude.

• Excellent written and verbal communication skills.

• Professional manner and superior soft skills.

• Strong work ethic with proven dependability.

• Ability to adapt to new technologies and recognize areas for escalation.

• High school diploma or equivalent

• Comprehensive PC skills (e.g., Microsoft Windows and Office applications).

• 1-3 years of experience in an engineering, medical, or science-related environment preferred.

• At least 2-3 years of experience in a servicing role and customer-facing role experience.

Physical Demands and Work Environment:

• Job operates in a hospital/medical environment with potential exposure to hazardous agents.

• Average driving is 1-4 hours daily; occasional overnight stays and travel may be required.

• Must be flexible in working hours, including non-regular business hours and on-call rotation.

Why Join Us?

We value our employees and offer a supportive work environment that fosters growth and development. If you are ready to take on a challenging and rewarding role, we want to hear from you!

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.