Digital Operations Specialist I

FOX Direct to Consumer; Tempe (AZ); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) plan

Paid time off

Job summary

FOX Direct to Consumer is seeking a Digital Operations Specialist in Tempe, AZ to oversee end-to-end content services and incident response for FOX networks, Tubi, and digital platforms.

You will work with cross-functional teams to ensure reliable, high-quality streaming experiences and develop playbooks using industry tools. The role requires flexibility for nights and weekends in a fast-paced environment.

Qualifications

• Bachelor’s Degree or equivalent experience in a technical field.
• Experience with operations and cloud-based services.
• Familiarity with orchestration and monitoring of cloud-native services.
• Ability to stay calm under pressure in fast-paced environments.
• Strong written and oral communication skills.
• Team-oriented and flexible to support operational needs including off-hours.]
• Bachelor’s Degree preferred, with relevant industry experience.

Responsibilities

• Collaborate with Marketing and Programming teams to execute business objectives for the FOX One streaming service, ensuring content is properly featured across the direct-to-consumer platform.
• Own the end-to-end operation of content services, applications, and events, including event monitoring and incident management.
• Create and maintain response playbooks using JIRA, PagerDuty, ServiceNow, DataMiner, Datadog, and in-house tools within the Fox Digital Video ecosystem.
• Support development and reporting of key operational metrics to identify and drive continuous improvements.
• Assist the SRO team in creating and maintaining documentation, including operational runbooks.
• Possess a general knowledge of digital streaming platforms and OTT landscape and how operations teams manage these environments.
• Demonstrate strong responsibility and organizational skills; be available for nights, weekends, and holidays as needed.
• Be flexible to support operational needs across shifts and peak periods.

Skills

Cloud operations

Content delivery

Incident management

Communication

Education

Bachelor’s Degree

Tools

JIRA

PagerDuty

ServiceNow

DataMiner

Datadog

Job description

OVERVIEW OF THE COMPANY
Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
JOB DESCRIPTION
At Fox Tech, we stand as a beacon of innovation, crafting world-class, large-scale digital products that redefine the entertainment experience. We’re seeking visionary individuals to join our Digital Operations team to shape the future of streaming. Now is your chance to contribute to delivering extraordinary digital experiences across Sports, News, and Entertainment.
About The Role
Fox Technology is looking for aDigital Operations Specialistto join our Digital Operations Team in Tempe, AZ. In this role, you will ensure production services are operated consistently and at scale—delivering a high-quality experience to millions of viewers across FOX Networks, Tubi, digital platforms, mobile apps, websites, linear networks, and 3rd-party partners such as Amazon, Hulu, and Apple.
You will collaborate closely with the SRO and Tier 1 Media Control Center (MCC) Operations teams to develop procedures, monitoring patterns, and troubleshooting strategies. This is a Tier 1 role, ideal for a self-starter interested in progressive approaches to digital operations and capable of partnering effectively across teams to deliver reliable, high-quality content experiences.
A SNAPSHOT OF YOUR RESPONSIBILITIES

• Collaborate with Marketing and Programming teams to execute business objectives for the FOX One streaming service. This includes ensuring content is properly featured and implemented across our direct-to-consumer platform.
• Own the end-to-end operation of content services, applications, and events, including event monitoring, incident management, and support of cloud services.
• Create and maintain response playbooks using tools such as JIRA, PagerDuty, ServiceNow, DataMiner, Datadog, and various in-house tools within the Fox Digital Video ecosystem.
• Support the development and reporting of key operational metrics to identify and drive continuous improvements.
• Assist the SRO team in creating and maintaining documentation, including operational runbooks.
• Possess a general knowledge of digital streaming platforms and the OTT landscape, and how digital operations teams manage these environments.
• Demonstrate strong responsibility, organizational skills, and critical thinking—key pillars of our team culture.
• Be available to work various shifts, including nights, weekends, and holidays, as business needs require.

NICE TO HAVE, BUT NOT A DEALBREAKER

• Bachelor’s Degree
• Experience with operations and cloud-based services
• Familiarity with orchestration and monitoring of cloud-native services
• Ability to remain calm and effective in high- pressure, fast-paced environment
• Strong oral and written communication skills
• Team-oriented mindset and collaborative approach
• Flexibility to support operational needs, including weekends, overnights, and early mornings
• Experience or knowledge of the broadcast industry is a plus

#DTC
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $28.75-30.00 per hour. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.