Deposit Operations Specialist

Texas Heritage National Bank; Daingerfield (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Texas Heritage National Bank is seeking a Deposit Operations Specialist to join its Community Banking Team in Daingerfield, Texas. The role entails providing centralized support within the Deposit Operations Department, ensuring adherence to bank policies while addressing deposit operational issues.

The ideal candidate will possess strong banking knowledge, exceptional customer service skills, and a commitment to compliance with regulations. A High School diploma and 2+ years of relevant banking experience are required.

Qualifications

• Strong knowledge of banking operations and regulatory compliance.
• Exceptional customer service skills to handle difficult situations.
• Ability to work independently and make sound judgements.

Responsibilities

• Provide customer support via call center for banking inquiries.
• Process incoming and outgoing wire transfers.
• Responsible for day-to-day deposit operational functions.
• Ensure compliance with all bank policies and regulations.

Skills

Knowledge of banking operations

Customer service skills

Attention to detail

Communication skills

Problem solving

Decision-making

Education

High School diploma or equivalent

2+ years of deposit operations banking experience

Job description

Description

We are on the search for a Deposit Operations Specialist to join our Community Banking Team! This role performs centralized functions in support of the Deposit Operations Department to ensure the ongoing effectiveness of branch operations are in conformance with established Bank policies and procedures. Acts as a key contact for branches relating to deposit operational issues and assists in resolving issues impacting the branch’s ability to provide prompt, responsive service to customers.

Duties/Responsibilities

• Provide customer support via call center to customers with online banking, debit card and account inquiries.
• Process both incoming and outgoing wire transfers in accordance with bank policy and procedures.
• Responsible for day-to-day support of deposit operational functions including; processing ACH files and working with mobile deposit transactions, including adjustments and returns.
• Quality control for all new and existing accounts to ensure adherence to regulations, policies and procedures.
• Receive, monitor, and resolve exception items in a timely and accurate manner.
• Process all NFS items. Identify if to be paid or returned and process accordingly.
• Assist bookkeeper with the review of large items, duplicate items, stop payments etc.
• Handle research requests as needed.
• Assist with debit card/ACH unauthorized disputes including processing of provisional credit and completion of correspondence during the investigation.
• Ensure accuracy of customer deposit corrections.
• Responsible for internal verification. Daily duties assigned to verify accuracy of branch transactions (Stop payments, Cashier’s Checks, Account Closing, etc.).
• Protect the bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines.
• Adhere to internal controls, operational procedures, and risk management policies.
• Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations.
• Perform other duties and responsibilities as assigned.

Requirements

Required Skills/Abilities

• Strong knowledge of banking operations, and regulatory compliance.
• Exceptional customer service skills, with the ability to handle difficult or sensitive situations with empathy and professionalism.
• Strong attention to detail and accuracy.
• Excellent communication skills, both verbal and written.
• Strong problem solving and decision-making skills.
• Ability to work independently with minimal supervision and make sound judgements.

Education And Experience

• High School diploma or equivalent required.
• 2+ years of deposit operations banking experience preferred.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.