Digital Operations Specialist

NBCUniversal; California; Hybrid; USD 55,000 - 58,000; Full time

Job summary

NBCUniversal is seeking a Digital Operations Specialist to join the Sales Operations team. This role involves ensuring smooth advertising campaign execution, troubleshooting ad serving issues, and managing communication with internal and external teams. A successful candidate will have strong problem-solving skills, attention to detail, and a background in sales operations.

Benefits

Medical, dental and vision insurance

401(k)

Paid leave

Tuition reimbursement

Variety of discounts and perks

Qualifications

• 1+ year of experience in Sales Operations required.
• Must be detail-oriented and able to thrive in a fast-paced environment.
• Strong understanding of online video/display advertising and ad serving.

Responsibilities

• Trafficking all campaign elements in DFP Premium and Freewheel ad servers.
• Troubleshoot ad serving issues and communicate with stakeholders.
• Gather all digital campaign media assets and ensure delivery.

Skills

Problem solving

Customer service

Attention to detail

Time management

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Google Ad Manager

FreeWheel

Operative One

Microsoft Office Suite

Job description

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Company Description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The Sales Operations team works side-by-side with the planning and sales team to ensure that advertising campaigns run smoothly and exceed client expectations. We are looking for a detail oriented, technically savvy, problem solver with superior customer service skills and leadership qualities to join our team today.

As a Digital Operations Specialist, You Will:

• Be responsible for working with NBC and Peacock teams for Ad Operations QA of video web, mobile web, app and OTT ads.
• Work with account teams to gather all digital campaign media assets and executing all campaigns in the ad servers.
  
  

Responsibilities:

• Trafficking all campaign elements in our DFP Premium and Freewheel ad servers.
• Troubleshoot any ad serving issues that arise and work with internal and external key stakeholders to resolve
• Train, support and manage communication with external and internal teams and serve as the technical experts of our systems (Google Ad Manager, FreeWheel, and Operative One).
• Prior to releases, review and signoff on all elements of ad digital products and the ad serving technology stack as needed. This applies to the video ad server, video player, display ad server and 3rd party channel partners.
• Gathering of all digital campaign media assets
• Ensuring media is delivered to published specifications and lead time
• Processing of all first party hosted creative and the hand of all assets to our various internal sales ops team.
• Direct interaction with Digital Media Advertising Sales Team and Clients to ensure campaign fulfillment
• Interact with sales marketing/site leaders to schedule campaigns for calendar-based sponsorships and events
• Functional knowledge on trafficking campaigns in DFP Premium, FreeWheel, Operative.
• Must be able to pull third and first party reporting
• Must be self-motivated and able to work independently as well as part of Ad Operations team. Ability to multitask and efficiently manage time and priorities is critical.
• Experience handling large volume of emails and multiple ongoing campaigns
• Must be organized and detail oriented with great attention to accuracy.
• Work closely with sales, inventory management, marketing and product development teams to review, resolve and respond to each inbound request.
  
  

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 1+ year of experience in Sales Operations.
  
  

Eligibility Requirements:

• Must have unrestricted work authorization to work in the United States now and in the future.
• Desire to work in the entertainment media industry which requires availability during weekends if we are supporting a live event.
• Must be 18 years or older.
  
  

Desired Characteristics

• Strong understanding of online video/display advertising and ad serving
• Excellent client relationship & interpersonal skills
• Prior experience trafficking in an ad server (DoubleClick DFP Premium, FreeWheel)
• Familiarity with a front end order management system preferred
• Fluency in the language of digital media: impressions, CTR, CPMs, eCPMs, etc.
• Fluency in the language of online measurement: uniques, pageviews, visits, referrers, etc.
• Proficiency in the Microsoft Office Suite (Outlook, PowerPoint, Excel (including formulas))
• Basic knowledge of HTML and ActionScript
• Knowledge of ad serving specs such as VAST and VPAID
• Experience taking screenshots, cropping, and basic image editing
• Keen problem-solving and troubleshooting abilities
• Strong verbal/written communication skills and the ability to prioritize tasks
• Must be detail-oriented and have the ability to thrive in a fast paced environment
  
  

Additional Information:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary Range: $55,000- $58,000; overtime eligible

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Advertising

• Industries

  Broadcast Media Production and Distribution, Entertainment Providers, and Media Production

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