Digital Operations Program Director

Socket.dev; Minnesota; Hybrid; USD 140,000 - 210,000; Full time

Job summary

Patterson is seeking a Digital Operations Director to lead the development, governance, and optimization of our enterprise digital platforms, including e-commerce and web operations. You will drive cross-functional programs, establish governance, and steer strategic priorities to improve platform performance and customer engagement.

The role requires strong leadership, a track record in digital product management, and the ability to influence executives and stakeholders.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 10+ years in digital commerce, digital product management, or web operations.
• 5+ years of leadership or management experience.

Responsibilities

• Lead enterprise digital governance and portfolio execution aligned with business objectives.
• Set portfolio priorities, budgets, schedules, and performance management to support digital initiatives.
• Oversee governance and operations for digital commerce, web services, and product delivery outcomes.
• Direct lifecycle management and performance of digital products and web capabilities.
• Guide enterprise-wide digital initiatives and complex projects with cross-functional teams.
• Oversee website operations, content delivery, traffic management, and service performance.
• Measure digital commerce performance using defined metrics and analytics.
• Establish governance for AI and emerging technologies with risk controls.

Skills

Digital governance

Portfolio management

Operational excellence

Performance measurement

Program leadership

Stakeholder influence

Agile/Scrum knowledge

Budget management

Communication

Data-driven decisions

Education

Bachelor's degree in Business/Marketing/CS

Job description

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Digital Operations Director is responsible for the development, execution, and oversight of enterprise digital platforms, including developing and executing the strategy, governance, and operational performance, ensuring digital products, capabilities, and web operations support business objectives, customer experience goals, and organizational growth. This role is accountable for leading complex, cross-functional digital initiatives, establishing operational frameworks, and driving continuous improvement across web product functionality, e-commerce operations, and digital service delivery. This role is accountable for influencing enterprise stakeholders and directing strategic priorities that optimize platform performance, customer engagement, and business outcomes.

Essential Functions

• Lead and oversee enterprise digital governance and portfolio execution, ensuring strategic initiatives, technology investments, and operational priorities align with business objectives and organizational goals
• Establish portfolio priorities, business outcomes, investment oversight processes, resource allocation strategies, integrated schedules, budgets, and performance management practices to support successful execution of digital initiatives
• Establish and oversee governance, processes, budgets, and operational standards supporting digital commerce activities, web services, and product delivery outcomes
• Direct the lifecycle management and operational performance of digital products and web capabilities, ensuring functionality, usability, scalability, and alignment with business priorities
• Lead enterprise-wide digital initiatives and complex technical projects, providing delivery direction to program managers, project managers, and workstream leaders to achieve milestones, meet quality standards, and deliver business value
• Oversee website operations, content delivery, traffic management, platform maintenance, and service performance to ensure reliable, effective, and customer-focused digital experiences
• Evaluate digital commerce performance through defined metrics, usage analytics, risk assessments, operational reviews, and value realization measures to identify opportunities, recommend improvements, and proactively addressing issues that may impact strategic objectives
• Establish and oversee governance for enterprise AI and emerging technology practices by establishing policies, standards, risk management controls, and oversight processes that promote responsible, compliant, and effective use of technology
• Serve as the subject matter expert on governance for AI and emerging technology, program dependencies, portfolio priorities, and vendor capabilities
• Influence internal and external stakeholders, technology partners, and service providers to ensure digital platforms, applications, and supporting infrastructure meet organizational requirements and strategic goals
• Comply with Company and department policies and standards; performs other duties as assigned

Minimum Requirements

• Bachelor's Degree Degree in Business, Marketing , Computer Science, or a related field, or equivalent education and/or experience
• 10 years of progressive experience in digital commerce, digital product management, e-commerce operations, web operations, or related disciplines
• 5 years of leadership or management experience

Skills and Abilities

• Demonstrated expertise in digital governance, portfolio management, operational excellence, and performance measurement practices
• Ability to lead complex programs and influence executives and cross-functional stakeholders without direct authority
• Ability to establish technology governance frameworks and operating models that improve organizational effectiveness and accountability
• Ability to develop and execute enterprise strategies, roadmaps, and operational plans aligned with business objectives
• Strong analytical skills with the ability to leverage customer, operational, and performance data to drive decisions and outcomes
• Knowledge of Agile, Scrum, product development, issue tracking, and backlog management practices
• Strong problem-solving and decision-making skills in complex and ambiguous business environments
• Knowledge of digital commerce technologies, platform integrations, and supporting application ecosystems
• Excellent communication, presentation, and stakeholder management skills
• Demonstrated ability to manage budgets, operational priorities, and competing business demands

Required Licenses and Certifications

• Project Management Professional (PMP)® - PMBOK® Guide - Project Management Institute (PMI)® Preferred
• PMI-Agile Certified Practitioner (PMI-ACP)® - Project Management Institute (PMI)® Preferred

Physical and Cognitive Demands

• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Learn New Tasks or Concepts Frequently
• Make Timely Decisions in the Context of a Workflow Frequently
• Complete Tasks Independently Constantly
• Maintain Focus Constantly
• Remember Processes & Procedures Constantly
• Stationary Position (Seated) Constantly
• Vision Constantly
• Hand/Eye Coordination Occasionally
• Bend Rarely
• Complete Tasks in a Noisy Environment Rarely
• Feeling/Grasping/Handling Rarely
• Move/Traverse Rarely