Digital Manager

Bank of America; Pennington (NJ); On-site; USD 93,000 - 140,000; Full time

Job summary

Bank of America is looking for a senior product/delivery professional to manage the delivery and health of digital capabilities. The role involves translating business requirements into digital requirements, analyzing KPIs, and ensuring go-to-market success.

You will support a team of product managers, oversee process adherence, and interact with senior leadership for reporting and data analysis. The position emphasizes collaboration, stakeholder management, and ongoing process improvements to

Qualifications

• 5+ years of relevant experience.
• Excel and PowerPoint skills.
• Data analysis experience.
• Self-motivated problem solver with strong work ethic.
• Strong communication and presentation skills.
• Ability to adapt to change and build relationships.
• Team player with stakeholder management abilities.
• Willingness to work onsite in certain settings.

Responsibilities

• Supports delivery of world-class software solutions within time, scope, and budget.
• Maintains health of digital capabilities and tracks performance metrics.
• Plans sprints and releases and contributes to program vision.
• Analyzes KPIs and ROI of products.
• Creates presentations and communicates effectively to stakeholders.
• Builds relationships to ensure successful delivery and ongoing support.
• Leverages business knowledge to inform decisions across product lifecycle.

Skills

Experience (5+ years)

Excel

PowerPoint

Data analysis

Problem solving

Teamwork

Communication

Adaptability

Education

High School Diploma or equivalent

Tools

JIRA

Agile planning

SPI management

AI experience

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

This specific role has broader horizontal responsibilities to support a team of product managers in execution of their role, including oversight of processes adherence, education on process change and identification of risks. The role will also interact with senior leadership to provide overall team reporting and analysis of data related to team capacity, project execution, and process adherence. The role will be provided opportunities to work directly with digital management and executives and is expected to continually strive to identify opportunities for process improvements and efficiency gains.

Responsibilities:

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients

• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results

• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap

• Performs analysis to capture and report key performance indicators and return on investment of products

• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes

• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features

• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle

Required Qualifications:

• 5+ years of relevant experience

• Excel Skills

• PowerPoint Skills

• Data analysis experience

• Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills

• Works well with others, builds and nurtures strong relationships

• Demonstrates strong listening, with excellent communication, and presentation skills

• Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility

Desired Qualifications:

• Agile Plan Experience

• JIRA Experience

• Project Execution Experience

• SPI Management

• Experience leveraging AI

Skills:

• Collaboration

• Decision Making

• Problem Solving

• Production Support

• Project Management

• Business Operations Management

• Policies, Procedures, and Guidelines Management

• Product Design and Development

• Product Management

• Stakeholder Management

• Agile Practices

• Oral Communications

• Presentation Skills

• Process Management

• Written Communications

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$93,000.00 - $140,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.