Digital Operations Manager for eCommerce

HNI Workplace Furnishings, LLC; Muscatine (IA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Benefits starting from Day 1

Job summary

HNI Corporation is seeking a Digital Operations Manager to drive activation strategies that support revenue growth across transactional partners. You will collaborate with Supply Chain, IT, Customer Service, Sales, and Digital teams to ensure product availability, system functionality, data accuracy, and operational readiness.

The role requires a Bachelor’s degree and 3–5+ years in digital operations, eCommerce, or related fields, with strong communication skills and a proven ability to lead

Qualifications

• Bachelor’s degree in business, marketing, eCommerce, or related field required.
• At least 3 years of experience in digital operations, supply chain, IT project management, eCommerce, or related digital growth/strategy initiatives; 5 years preferred.
• Working knowledge of eCommerce vendor platforms preferred.
• Strong written and verbal communication skills including presentations, reports, meetings, emails, and calls.
• Ability to identify and resolve problems with resourcefulness and action orientation.
• Strong understanding of supply chain, operations, and IT processes and how they map to systems and customer impact.

Responsibilities

• Serve as operational liaison between stakeholders; lead demand planning and supply chain alignment for forecasts, inventory, and activation timing.
• Monitor warehouse and product suppressions; drive improvements for eCommerce performance.
• Coordinate with supply chain teams to monitor inventory status and operational issues affecting fulfillment.
• Identify and document process improvements to enhance efficiency, data accuracy, and service levels.
• Maintain activation of documentation, processes, and reporting for consistency and scalability.
• Prepare performance updates, insights, and recommendations for internal stakeholders.
• Monitor operational performance metrics to identify trends, risks, and opportunities for improvement.
• Support system enhancements, requirements gathering, testing, and validation.
• Collaborate with cross-functional teams to align product launches, promotions, and inventory planning.
• Participate in activities to ensure organizational success.

Skills

Digital operations

Supply chain

IT project management

eCommerce growth strategy

Cross-functional collaboration

Data accuracy

Strong communication

Education

Bachelor’s degree in business, marketing, eCommerce, or related field

Job description

HNI Corporation is seeking a Digital Operations Manager to drive activation strategies that support revenue growth across transactional partners. You will collaborate with Supply Chain, IT, Customer Service, Sales, and Digital teams to ensure product availability, system functionality, data accuracy, and operational readiness.

The role requires a Bachelor’s degree and 3–5+ years in digital operations, eCommerce, or related fields, with strong communication skills and a proven ability to lead