Digital Commerce Operations Manager

SR/Ecom, LLC (United States); Rockford (IL); Hybrid; USD 80,000 - 110,000; Full time

Job summary

SR/Ecom, LLC in Rockford, IL is seeking a Manager of Digital Commerce Operations to drive cross-functional initiatives across the digital ecosystem. The role encompasses strategy execution, operational efficiency, and revenue targets.

The ideal candidate will have 3-5 years of digital commerce experience, strong analytical skills, and the ability to manage diverse teams. The company offers a flexible hybrid work schedule with a focus on diversity and inclusion in its hiring practices.

Qualifications

• 3-5 years of digital commerce operations experience.
• Proven experience designing and implementing operating models.
• Strong analytical skills to interpret performance data.
• Exceptional communication and stakeholder management skills.
• Ability to influence decisions without formal authority.

Responsibilities

• Lead cross-functional initiatives from strategy to execution.
• Identify opportunities to optimize workflows and processes.
• Own and evolve the digital commerce operating model.
• Manage peak readiness timelines and risk planning.
• Ensure launches are executed on time with clear ownership.

Skills

Digital commerce operations experience

Analytical skills

Organizational skills

Communication skills

Stakeholder management

Job description

Job Summary

The Manager of Digital Commerce Operations is responsible for driving the digital commerce operating model and leading difficult, visible cross‑functional initiatives across the digital ecosystem. Operating at the intersection of Technology, Strategy, Marketing, Analytics, Commercial, and Operations teams, this role executes through disciplined operating rhythms, and clear governance. This role supports how digital commerce gets done—supporting alignment to commercial priorities, operational efficiency, and consistent execution against revenue, margin, and customer experience goals.

Primary Duties

• Lead difficult, cross‑functional initiatives that span the digital commerce ecosystem from strategy through execution.
• Identify opportunities to optimize end‑to‑end workflows by simplifying processes, improving governance, and leveraging technology enablement.
• Own and evolve the digital commerce operating model, including operating rhythms, milestone governance, decision forums, and escalation paths.
• Lead end‑to‑end Peak Planning for digital commerce, partnering with Commercial, Marketing, Analytics, Supply Chain, and Customer Service teams.
• Own peak readiness timelines, assumptions, risk tracking, and mitigation planning across traffic, conversion, promotions, inventory, fulfillment, and CX.
• Own Launch Readiness planning across new product launches, platform capabilities, campaigns, and key initiatives.
• Establish launch milestones, readiness criteria, and go/no‑go checkpoints across Technology, Creative, Marketing, Analytics, and Operations.
• Ensure launches are executed on time, with clear ownership, performance expectations, and post‑launch measurement plans.
• Perform duties consistent with the company’s AAP/EEO goals and policies.
• Perform other duties as required/assigned by manager.

Qualifications

• 3‑5 years of digital commerce operations experience.
• Proven experience designing and implementing operating models, execution rigor, and driving complex cross‑functional initiatives.
• Strong analytical skills with the ability to interpret operational and digital performance data and translate insights into action.
• Exceptional organizational, communication, and stakeholder management skills.
• Proven ability to collaborate cross‑functionally and translate feedback into scalable, business‑aligned solutions.
• Proven ability to influence across levels and functions without formal authority, aligning stakeholders and driving decisions and outcomes in a matrixed environment.
• Comfortable navigating ambiguity and complexity; able to create structure and momentum.

Working Conditions

Normal office environment. Some travel may be required. Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.

Equal Opportunity Employer

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.