Digital Operations Excellence Specialist

Pandora

Glen Burnie (MD)

On-site

USD 80,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Health & wellness benefits

Retirement savings

Learning & development

Employee discounts

Paid time off

Job summary

Pandora NAM is seeking a Specialist, Operations Excellence to support digital transformation across Warehouse, Logistics and Customer Experience. You will refine and roll out new functionalities of our Warehouse Management, Transportation, and Inventory systems while partnering with global teams.

You will participate in Agile ceremonies, manage UAT and testing, and help translate business needs into scalable system solutions.

Qualifications

3–5 years in operations, warehouse systems, or supply chain tech.
Experience with Warehouse Management Systems, ideally Hardis WMS.
Experience supporting warehouse, distribution, logistics, or fulfillment operations.
Proficiency in Agile methodologies and tools such as JIRA and Confluence.
Hands-on experience with UAT, E2E testing, regression testing, and defect management.
Strong system configuration, troubleshooting, and incident management capabilities.
Ability to translate business requirements into practical technical solutions.

Responsibilities

Serve as a subject matter expert supporting digital transformation across Warehouse, Logistics, and Customer Experience operations.
Translate operational needs into effective system solutions across WMS, TMS, inventory management, and related platforms.
Represent NAM operations within global Agile initiatives, partnering with developers and cross-functional stakeholders.
Participate in sprint planning, backlog refinement, retrospectives, and other Agile ceremonies.
Plan and execute UAT, E2E, regression testing, and defect validation for new system functionality.
Maintain process maps, system documentation, functional requirements, and training materials.
Develop and deliver training for Super Users and End Users to drive system adoption.
Identify opportunities to improve processes, system functionality, efficiency, and end-user experience.